In App Purchases
As a customer success specialist, you can only approve in-app purchase refund requests that are made within time limits determined by whether the customer is an adult or a child and whether the request came through the app store or by email.
Adult Time Limit for Approval | Child Time Limit for Approval | |
---|---|---|
App Store Refund Request | 4 hours after purchase | 8 hours after purchase |
Email Refund Request | 8 hours after purchase | 16 hours after purchase |
NOTE: US customers use the date format MONTH/DAY/YEAR while Europeans use DAY/MONTH/YEAR. According to your company, a child is anyone born after 1/2/2010 for US customers and after the same date of 2/1/2010 for Europeans.
The table below gives the details you need to decide which customers' refund requests to approve.
Name | Purchase Location |
Birthdate | Request Source |
Purchase Date |
Purchase Time |
Refund Request Date |
Refund Request Time |
---|---|---|---|---|---|---|---|
Damian Brook | US | 1/2/2010 | app store | 1/2/2021 | 06:00 | 1/2/2021 | 09:00 |
Isla-Mae Dunn | Europe | 12/2/2010 | 2/1/2021 | 06:30 | 1/2/2021 | 23:00 | |
Tamzin Olson | Europe | 1/2/2010 | app store | 2/2/2021 | 13:00 | 2/2/2021 | 20:00 |
Erik Shepard | US | 1/11/2001 | 2/1/2021 | 13:00 | 2/2/2021 | 16:00 | |
Yassin Clements | US | 2/1/2010 | app store | 2/1/2021 | 22:00 | 2/2/2021 | 5:00 |
Jodi Fuentes | Europe | 1/1/2010 | 1/1/2021 | 11:00 | 11/1/2021 | 11:00 |
Whose refund request should be approved?
(Select all acceptable answers.)
Tags
- AI-resistant
- Attention to Detail
- Following Instructions
- Working with Time
- Public
- Hard
Information
Difficulty: Hard
Duration: 5 min
Score Distribution
Would you like to see our other questions?
We have 1000+ premium hand-crafted questions for 160+ job skills and 20+ coding languages. We prefer questions with small samples of actual work over academic problems or brain teasers.
Would you like to see our tests?
The following tests contain Attention to Detail related questions:
On the blog
Since we're all biased and we use incorrect proxies, why not just outsource hiring to experts or recruitment agencies? After all, they've been screening people for many years, so they must know how to do it right?
Not really. I was surprised to discover that many experts...