Communication Interview Questions

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Try to solve 15 Communication interview questions and Communication Questions below. Hints can help you find answers to questions you are having trouble with.

1. CEO Announcement

English Comprehension Synonym Vocabulary
   
Easy  

"Today the CEO announced that the company will ______ into Europe next year."

Which words best complete the blank in the sentence above?

(Select all acceptable answers.)

concentrate
expand
overcome
extend
constrict
triumph
   


2. Meeting Invite

English Comprehension Homonym Vocabulary
   
Easy  

"I quickly ______ my boss’ meeting invite to let him know I would be there."

Which words best complete the blank in the sentence above?

(Select all acceptable answers.)

excepted
refused
accepted
confirmed
tolerated
omitted
   


3. Elderly Customer

Interpersonal Skills Customer Service
   
Easy  

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

(Select all acceptable answers.)

Tell him he can find the product information he's looking for in the product information section of the website.
Advise him to go to the product information section of the website and print out all of the available material so that he can review it offline.
Help him navigate the website to find the information he is looking for.
Offer to find the information he needs and send it to him directly.
   


4. Meeting Projection

English Comprehension Context Homograph
   
Easy  

Your boss told you that you need to project more in meetings so that people standing in the back don't miss anything.

What does project mean in this sentence?

   


5. Argumentative Essay

Verbal Reasoning Most effective summary
   
Easy  

When writing an argumentative essay, it's very important to establish credibility with the audience. Providing inaccurate or false information is a surefire way to lose credibility with the reader. Once the essay’s credibility is lost, the reader will be less likely to believe other statements even if they are backed up by facts.

Select the statement that most effectively summarizes the above text:

   


6. Difficult Customer

Customer Relations Sales
   
Easy  

As account manager, you will be taking over a difficult customer with whom your company has been struggling to expand your business. This customer currently has the largest market share in your region and is expected to grow their strong position. However, your company’s previous account managers had not been able to build a good trust-based relationship with the customer’s key stakeholders and has even lost some business over the last few years.

Your company’s top management still strongly believes that you should be able to grow your business with the customer if you make the right approach. How do you approach this customer?

(Select all acceptable answers.)

Persevere with using your company’s established approach, knowing that you can succeed where others have failed.
Discuss with the customer what went wrong with the previous account managers.
Investigate and analyze what happened in the past.
Develop a new strategy for improving relations with the customer which takes into account the best interests of your company.
Commit to larger delivery volumes to show the customer your dedication.
   


7. Building Construction

English Comprehension Syntax
   
Easy  

All of the sentences below contain the exact same words. Choose the sentences which place all of the words in correct grammatical order and convey a sensible message.

(Select all acceptable answers.)

Last year Portland constructed a new warehouse in the building.
Portland constructed a new warehouse building in the last year.
The last year building in Portland, a new warehouse constructed.
Portland last building the warehouse constructed in a new year.
Last year The Warehouse constructed a new building in Portland.
In the year Last Building constructed a new Portland warehouse.
   


8. Paper

Verbal Reasoning Most effective summary Newspaper excerpts
   
Easy  

Carefully read the following excerpt from an article on paper production:

With the recovery rate of used paper for recycling approaching 70 percent in the United States and Europe, and approaching 80 percent in Japan, to keep up with our demand for paper we need to continue using fresh fiber as well as recycled, according to the premise set forward in a new report by the World Business Council for Sustainable Development (WBCSD).

Detailing the reasons why fresh fiber combined with recycled is important for a single integrated wood fiber system, the report examines the “complementarity” of using both and discusses the functions of different types of fibers and the issues related to both recycling old fiber and sourcing fresh fiber. In 2012, 400 million tons of paper and paperboard were produced and consumed globally, which is double that in 1985, notes the report. As the population continues to expand and standards of living increase, this number is expected to climb by another 40 percent by 2028. While many would advocate for cutting down on paper use in the first place, in the face of global demand the most sustainable fiber may have to be the next best thing. But therein lies the rub: finding adequate quantities of said fiber will be the challenge of the global pulp and paper industry.

Which statement most effectively summarizes the text?

   


9. Referendum

Verbal Reasoning Inductive reasoning
   
Easy  

In a forthcoming referendum, voters will be asked whether the minimum wage should be increased. The opinion polls show that a small majority of these voters are in favor of keeping the current minimum wage. Younger voters are more inclined to support a rise in the minimum wage, whereas older voters tend to support no change.

Targeted polls of business leaders, scientists, and lawyers showed that the majority supported a rise in the minimum wage.

Select all the statements that can be concluded from the above text:

(Select all acceptable answers.)

It is more likely that the results of the referendum will reflect the views of older voters.
A scientist will probably be more inclined to vote for a rise in the minimum wage than an older voter.
A business leader will probably vote in favor of keeping the current minimum wage.
Younger voters will probably be more inclined to vote for a rise in the minimum wage than lawyers.
   


10. Currency Standards

English Comprehension Context Passage Set
   
Easy  

Carefully read the excerpt below.

The Bank of England has hardened(1) its stance on Facebook’s Libra digital currency, telling the social media company it must meet its highest standards to get the green light for launch in Britain.

In its toughest intervention to date, the central bank’s financial policy committee (FPC) said digital currencies such as Libra would need to reach the same high standards as those of traditional payments.

In practice, that would mean digital wallets enabled to hold Libra hitting standards that other cryptocurrencies have so far avoided. These include being part of the UK’s financial services deposit protection scheme, holding capital(2) to protect consumers, and being subjected to central bank stress tests.

In a warning to Facebook, the Bank’s quarterly FPC assessment of emerging financial risks said: "If payment tokens were used widely to facilitate routine payments, they should have the same level of operational resilience(3) and safeguarding as the use of debit cards to make payments from current accounts."

(Adapted from original text source)

Choose the best word to replace position 1 in the passage above.


Choose the best word to replace position 2 in the passage above.


Choose the best word to replace position 3 in the passage above.

   


11. Economic Recession

Verbal Reasoning Critical thinking
   
Easy  

Germany's economy avoided falling into recession during the final three months of last year. This means that it avoided two consecutive quarters of negative GDP growth, which is the definition of a recession. This was a small, but positive, surprise for all analysts who, after the July-to-September period that featured a 0.3% decline, predicted the continuation of this negative trend.

Reasons for slower growth last year include a slowdown in the global economy and a weaker car sector, with German consumers less willing to buy new cars amid confusion over new emission standards.

Joe Johnson, senior financial analyst, told the BBC that US tariffs on EU car exports, which US President Donald Trump has threatened, could have a major impact on Germany. He expects that, if this happens, Germany will fall into recession.

What can be concluded from the text above?

If US brings tariffs on EU car exports, Germany will fall into recession.


Germany’s GDP growth was negative during the third quarter of last year.


New emission standards made an impact on German customers.


If GDP growth during the first quarter of this year is negative, Germany will technically be in recession.

   


12. Late Installation

Written Communication Customer Service
   
Easy  

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

“I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!”

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.

   


13. Sick Leave

Verbal Reasoning Deductive reasoning Understanding rules
   
Easy  

The company's sick leave policy says:

This company’s sick leave policy applies to all our employees who have been with our company for more than six months. Our employees can take sick leave when they want to recover from a sudden illness, accident, or injury. They can use up to 10 days of sick leave for these purposes per calendar year.

Upon completion of each 12 month period of employment, employees will receive 3 additional days of sick leave for every completed 12 month period of working for the company. These additional sick leave days expire at the end of the next 12 month period.

Keep in mind that employees who become sick should either use their sick days or work from home to avoid spreading illnesses.

Fill in the blanks, with numbers, for the cases below. Enter number 0 for cases when an employee doesn't have the right for sick leave, according to the policy.

  • Emily, who has worked for us for almost half of year and still hasn't used any sick leave days, has the right to use up to sick leave days this year.
  • Faith, who just started her 4th year of working for us and has not taken sick leave until now, had a car accident. She has the right to use up to days for sick leave to recover from the injuries.
  • Vanessa, who started to work for us a little over a year ago, took sick leave last year for 2 days. She was Faith's passenger. Vanessa has the right to use up to days for sick leave to recover from the injuries.
  • Edith, who began working for us 8 months ago, has the right to use up to sick leave days for her regular annual physical exam, which lasts the whole day.
  • If Gabrielle, who has worked for us for 20 months, and who took a 10-day sick leave immediately after her 6-month trial period had finished, gets ill tomorrow, she will have right to use up to   days for sick leave.
   


14. Cats

Verbal Reasoning Deductive reasoning True statement
   
Hard  

catCats are common pets throughout the world, and their worldwide population exceeds 500 million.

Cats are the second most popular pet in the U.S. by number of pets owned, behind freshwater fish. Although cat ownership has commonly been associated with women, research has shown that men and women in the U.S. are equally likely to own a cat.

They are ranked as the third most popular pet in the U.K. by number of pets owned, after fish and dogs, with 8 million being owned.

What can be concluded from the text above?

(Select all acceptable answers.)

More cats are kept as pets in the U.S. than dogs.
Cats are one of the three most popular pets in the world.
Women and men are equally likely to own a pet.
More than 8 million fish are owned as a pet in the U.K.
   


15. Poor Connection

Team Communication Project Management
   
Easy  

A team member calls you mid-flight to inform you about an idea that she had to change one part of the solution design that she is going to present at tomorrow’s customer meeting. She briefly explains her idea to you, but the mobile connection is poor and the call is disturbed with noise and short interruptions. How do you respond?