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Customer Interaction Interview Questions

Practice for Customer Interaction interviews by solving TestDome questions. Our interview questions are used by more than 7,000 companies and 450,000 individual test takers.

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Need to practice your Customer Interaction skills for an upcoming job interview? Try solving these Customer Interaction interview questions that test customer relations, interpersonal skills, issue resolution, and other skills. We’ll provide feedback on your answers, and you can use a hint if you get stuck.

These Customer Interaction interview questions are examples of real tasks used by employers to screen candidates for a variety of customer-facing job roles, such as salespeople, support agents, and others that communicate, create, and build relationships with customers.

1. Printer Problem

Issue Resolution Customer Service Public
   
Easy  

The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?

(Select all acceptable answers.)


2. Elderly Customer

Interpersonal Skills Customer Service Public
   
Easy  

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

(Select all acceptable answers.)


3. Difficult Customer

Customer Relations Sales Public
   
Easy  

As account manager, you will be taking over a difficult customer with whom your company has been struggling to expand your business. This customer currently has the largest market share in your region and is expected to grow their strong position. However, your company’s previous account managers had not been able to build a good trust-based relationship with the customer’s key stakeholders and has even lost some business over the last few years.

Your company’s top management still strongly believes that you should be able to grow your business with the customer if you make the right approach. How do you approach this customer?

(Select all acceptable answers.)


4. CAD System

Problem Resolution Sales Public
   
Easy  

You are a salesman for Dynacad Industries. Dynacad’s products are computer-aided design (CAD) systems that are sold into a variety of industrial companies. Though you had CAD experience in a previous job, you have been with Dynacad for 14 months and as of yet have not generated much business.

You are under pressure to produce when suddenly you are assigned a promising account that had been the responsibility of Jack Cutting. Jack had to retire suddenly because of severe health problems. The order that Jack was working on was for Dynacad’s largest and most expensive system, and would amount to a sizable deal for the company.

As you reviewed the customer’s needs and the model being proposed, you realized that this system is overly large and complex. However, the system you think would be a better fit for the customer costs far less than the larger, proposed system. What do you do?

(Select all acceptable answers.)


5. First Meeting

Outreach Sales Public
   
Easy  

This is your first meeting with a new potential customer to present your products. The person in charge of the meeting, Laura, seemed agitated and closed the meeting with a statement that she believed that your product was not needed. What are the best courses of action now?

(Select all acceptable answers.)


6. Late Installation

Customer Emails Customer Service Public Manually Scored
   
Easy  

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

“I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!”

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.


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