Customer service interview questions

Want to become an expert in cracking Customer service interview questions/Call center interview questions?

Start with practicing the questions below. Whether a question involves multiple choice or live coding, we will give you hints as you go and tell you if your answers are correct or incorrect.

After that, take our timed public Customer service interview questions Test.

To use our service for testing candidates, buy a pack of candidates.


1. Elderly Customer
Customer Service Interpersonal Skills Public New

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

Select all that apply.

Easy 
2min
   

2. Printer Problem
Customer Service Problem Solving Public New

The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?

Choose the best options from the list below.

Easy 
2min
   

3. Late Installation
Customer Service Written Communication Public Manually scored New

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

“I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!”

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.

Easy 
7min
   

If you feel ready, take one of our timed public Customer service interview questions tests:
  • Customer service test (Easy)
Not exactly what you are looking for? Go to our For Jobseekers section.