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Customer Service Interview Questions

Practice for Customer Service interviews by solving TestDome questions. Our interview questions are used by more than 7,000 companies and 450,000 individual test takers.

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Need to practice your Customer Service skills for an upcoming job interview? Try solving these Customer Service interview questions that test interpersonal skills, written communication, and issue resolution. We’ll provide feedback on your answers, and you can use a hint if you get stuck.

These Customer Service interview questions are examples of real tasks used by employers to screen candidates for customer service jobs, such as call center and customer support agents, and others that require a high level of interpersonal skills, keen issue resolution abilities, and competency in responding to customer emails.

1. Printer Problem

Easy  
Issue Resolution Customer Service Public

The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?

(Select all acceptable answers.)

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2. Elderly Customer

Easy  
Interpersonal Skills Customer Service Public

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

(Select all acceptable answers.)

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3. Late Installation

Easy  
Customer Emails Customer Service Public Manually Scored

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

“I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!”

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.

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If you feel ready, take one of our timed public Customer Service Interview Questions tests:
Customer Service

Customer Service Test (Easy)

Customer Service Aptitude Test (Easy / Hard)

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