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Receptionist Interview Questions

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Need to practice your Receptionist skills for an upcoming job interview? Try solving these Receptionist interview questions that test customer service, written communication, attention to detail, and other skills. We’ll provide feedback on your answers, and you can use a hint if you get stuck.

These Receptionist interview questions are examples of real tasks used by employers to screen job candidates for front desk roles, such as receptionists, front desk clerks, and others that require a high level of customer service skills, competency with interpersonal and written communication, and thoroughness with executing detail-oriented tasks.

1. Album Sales

Easy  
Logical Reasoning Zero-sum thinking Public

An eagerly awaited new album has been leaked several hours before its official release. Listeners are now able to download the album for free.

How will this affect album sales?

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2. Horse Race

Easy  
Logical Reasoning Appeal to probability Public

Dan put a large bet on a horse. However, a day before the race, the horse was injured.

Select which of the following statements are true:

(Select all acceptable answers.)

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3. Printer Problem

Easy  
Issue Resolution Customer Service Public

The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?

(Select all acceptable answers.)

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4. Elderly Customer

Easy  
Interpersonal Skills Customer Service Public

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

(Select all acceptable answers.)

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5. Argumentative Essay

Easy  
Verbal Reasoning Most effective summary New Public

When writing an argumentative essay, it's very important to establish credibility with the audience. Providing inaccurate or false information is a surefire way to lose credibility with the reader. Once the essay’s credibility is lost, the reader will be less likely to believe other statements even if they are backed up by facts.

Select the statement that most effectively summarizes the above text:

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6. Group Meeting

Easy  
Scheduling Time Management Public

You’re available from 9:30am to 2:00pm.

Angela is available from 10:30am to 2:30pm.

Chris is available from 12pm to 4pm.

When are all three of you available for a one-hour meeting?

(Select all acceptable answers.)

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7. Postcard

Easy  
Logical Reasoning Attribute substitution Public

A postcard and a stamp together cost $1.50. The postcard costs one dollar more than the stamp.

How much does the stamp cost?

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8. Rainy Days

Easy  
Logical Reasoning Appeal to probability Public

It has rained continuously for 15 days. Tomorrow, an important football match is being held in an outdoor stadium.

Select which of the following statements are true:

(Select all acceptable answers.)

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9. Sunburn

Easy  
Logical Reasoning Conjunction fallacy Public

In the middle of the summer, around 2:00 p.m., Agathe fell asleep in a swimsuit on a beach in Greece.

Select which of the following Agathe is most likely to experience:

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10. Timezone Shuffle

Easy  
Scheduling Time Management Public

A client requests a phone call with you at 1:30pm tomorrow their time. The client’s time zone is six hours behind your time zone.

What time would you use to add the phone call to your schedule?    __________

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11. Age

Easy  
Numerical Reasoning Linear systems Public

How old is John if, in 38 years, he will be 3 times as old as he is today?

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12. Compare Reports

Easy  
Attention to Detail Identifying Mistakes New Public

Your staff has submitted the two reports below, which cover the sales and bonus data for seven employees.

Which employees have different information listed between the reports?

(Select all acceptable answers.)

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13. Order Details

Easy  
Attention to Detail Exact Match Verifying Data New Public

Your company has been working to add old paper invoices to their new digital system. You have been tasked with checking the implementation to ensure that the details from the paper copy have been entered into the new system accurately.

Compare each item in the list below to see if the version displayed on your screen matches the paper copy.

In the Match? column, choose Y if the items match or choose N if they do not match.

Match? Item Type Paper Screen
____ Name Bhuvana Ananathram Bhuvana Anantharam
____ Order # ON8210384 ON821O384
____ Order Total USD 222,000.00 USD 222,000.00
____ Discount Code WX105782336 WX105782336
____ Address 1255 34th, 32356 1255 34th, 32536
____ Invoice # INPPD000065829 INPPD0000065829
____ Account # 7442830438Z 7442830438Z
____ SWIFT SGSBALTX SGSBALTX
____ IBAN AL352021109000000123 AL352021110900000123
____ Payment ALL 295,286.64 ALL 295.286.64
____ Payment Date 11/05/2018 11/05/2018
____ Ticket # 870088070 870888070
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14. Paper

Easy  
Verbal Reasoning Most effective summary Newspaper excerpts Public

Carefully read the following excerpt from an article on paper production:

With the recovery rate of used paper for recycling approaching 70 percent in the United States and Europe, and approaching 80 percent in Japan, to keep up with our demand for paper we need to continue using fresh fiber as well as recycled, according to the premise set forward in a new report by the World Business Council for Sustainable Development (WBCSD).

Detailing the reasons why fresh fiber combined with recycled is important for a single integrated wood fiber system, the report examines the “complementarity” of using both and discusses the functions of different types of fibers and the issues related to both recycling old fiber and sourcing fresh fiber. In 2012, 400 million tons of paper and paperboard were produced and consumed globally, which is double that in 1985, notes the report. As the population continues to expand and standards of living increase, this number is expected to climb by another 40 percent by 2028. While many would advocate for cutting down on paper use in the first place, in the face of global demand the most sustainable fiber may have to be the next best thing. But therein lies the rub: finding adequate quantities of said fiber will be the challenge of the global pulp and paper industry.

Which statement most effectively summarizes the text?

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15. Poor Lighting

Easy  
Written Communication English Language Grammar and Punctuation New Public

You drafted an email on your phone in poor lighting while in transit. Now back in the office, you need to proofread what you wrote before sending it out. Read the email draft below.

The agenda for next week’s meeting includes presentations from both the marketing and sales teams. Marisol, you will need to has completed the analysis of the most recent campaign by then. You guys need to present slides of those outcomes at the meeting, OK? Meanwhile, Lucas should do something similar for the sales team. Rather than presenting individual case studies, tries to analyze the quarter as a whole this time. Let's nail these presentations and show the executives how much improvement we have made?

Which sentences have errors in grammar or punctuation?

(Select all acceptable answers.)

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16. Profit per Employee

Easy  
Numerical Reasoning Chart lookup Public

In which year did the company make the largest profit per employee?

A chart showing the profit per employee.

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17. Real Estates

Easy  
Numerical Reasoning Chart lookup Public

The chart below shows how many properties an employee sold last month:

A chart showing how many properties each employee has sold in the last month.

What was the total number of properties sold last month?

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18. Referendum

Easy  
Verbal Reasoning Inductive reasoning Public

In an upcoming referendum, voters will be asked whether the minimum wage should be increased. Telephone polls of likely voters were conducted to predict what the result might be. All respondents were put into at least one of six categories based on profession and age: scientist, lawyer, hourly wage earner, small business owner, younger voter, older voter.

The opinion polls showed:

  • A majority of voters are in favor of keeping the current minimum wage.
  • A majority of scientists and lawyers supported a rise in the minimum wage.
  • Younger voters are more inclined to support a rise in the minimum wage.
  • Older voters tend to support no change.
  • Hourly wage earners overwhelmingly supported a rise in the minimum wage.
  • Small business owners were evenly split on the subject.

Select all the statements that can be concluded from the above text:

(Select all acceptable answers.)

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19. Tires

Easy  
Numerical Reasoning Table lookup Public

Consider the following table of tire test scores:

  Conditions
Dry Wet Snow
Desert 10 4 1
Ocean 5 8 5
Rainforest 6 9 6
Glacier 4 7 10
Prairie 7 5 6

If a tire scores 4 or less in any category, it fails the test.

What is the highest average score of the tires that pass the test?

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20. Apples

Easy  
Numerical Reasoning Linear systems Public

John has some apples, and two brothers, Jack and Jim.

John eats 3 of his apples and splits the remainder equally between himself and each one of his brothers. Jack and Jim both eat half the apples they have been given. Together the three brothers have 4 apples left.

How many apples did John start with?

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21. Car Dealer

Easy  
Numerical Reasoning Chart lookup Public

The charts below show the number of cars John sold last year and the profit per car he made.

A chart showing the number of cars sold and the profit per car.

How much did John earn last year?

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22. Coworker Voicemail

Easy  
Attention to Detail Following Instructions New Public

You are covering for a coworker who is out on leave. Your coworker has left you a voicemail message specifying the tasks you will need to do for them.

“Hi there! Thanks so much for covering for me. So, the main thing you need to do is complete the monthly revenues spreadsheet. You can do that by looking up the latest ad revenue in the reporting from marketing. Oh but to do that you’ll need to log in with manager access. Ok, so after you do all of that, go ahead and check my email and then my voicemail to see if there are any requests from the executives. If there are any such requests, do those first unless you have an emergency request from another department. Once you’re done with fulfilling requests, please water my desk plant after you turn off the computer. Oh, wait, I should have mentioned that you need to send me an update email right after you finish handling the requests. OK, thanks again. This is a big help! I owe you lunch when I’m back.”

Place the tasks in the correct order.

1st:  _____________

2nd: _____________ 

3rd:  _____________ 

4th:  _____________ 

5th:  _____________ 

6th:  _____________ 

7th:  _____________ 

8th:  _____________ 

9th:  _____________ 

10th: _____________ 

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23. Economic Recession

Easy  
Verbal Reasoning Critical thinking New Public

Germany's economy avoided falling into recession during the final three months of last year. This means that it avoided two consecutive quarters of negative GDP growth, which is the definition of a recession. This was a small, but positive, surprise for all analysts who, after the July-to-September period that featured a 0.3% decline, predicted the continuation of this negative trend.

Reasons for slower growth last year include a slowdown in the global economy and a weaker car sector, with some German consumers less willing to buy new cars amid confusion over new emission standards.

Joe Johnson, senior financial analyst, told the BBC that US tariffs on EU car exports, which US President Donald Trump has threatened, could have a major impact on Germany. He thinks that, if this happens, Germany might fall into recession.

What can be concluded from the text above?

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24. Income

Easy  
Numerical Reasoning Table lookup Public

Which product line saw the largest absolute increase in income (dollar amount, not percentage) in the second half of the year compared to the first half of the year?

Product line Quarters
Q1 Q2 Q3 Q4
C# $26,000 $27,000 $33,000 $15,000
JavaScript $20,000 $25,000 $30,000 $18,000
HTML/CSS $1,000 $5,000 $7,000 $1,000
PHP $12,000 $11,000 $14,000 $13,000
Ruby $4,000 $4,000 $5,000 $6,000
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25. Meeting Summaries

Easy  
Written Communication Clear and Concise New Public

Your assistant attended several meetings on your behalf while you were out on sick leave. You need to include a summary of each meeting in your next team newsletter. For each meeting below, choose the clearest and most concise way to restate the key points your assistant compiled.

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26. Late Installation

Easy  
Customer Emails Customer Service Public Manually Scored

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

“I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!”

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.

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27. Sick Leave

Easy  
Verbal Reasoning Deductive reasoning Understanding rules Public

The company's sick leave policy says:

This company’s sick leave policy applies to all our employees who have been with our company for more than six months. Our employees can take sick leave only when they want to recover from a sudden illness, accident, or injury. They can use up to 10 days of sick leave for these purposes per calendar year.

Upon completion of each 12 month period of employment, employees will receive 3 additional days of sick leave for every completed 12 month period of working for the company. Unspent additional sick leave days cannot be transferred to the next 12 month period. For example, an employee who has worked for the company for 10 years would receive 30 additional days of sick leave, or 40 in total.

Keep in mind that employees who become sick should either use their sick days or work from home to avoid spreading illnesses.

Fill in the blanks, with numbers, for the cases below. Enter the number 0 for cases when an employee doesn't have the right to sick leave, according to the policy.

  • Emily, who has worked for us for almost half a year and still hasn't used any sick leave days, has the right to use up to __ sick leave days this year.
  • Faith, who just started her 3rd year of working for us and has not taken sick leave until now, had a car accident. She has the right to use up to __ days of sick leave to recover from her injuries.
  • Vanessa, who started to work for us a little over a year ago, took 2 days of sick leave last year. She was Faith's passenger in the car accident. Vanessa has the right to use up to __ days of sick leave to recover from her injuries.
  • Edith, who began working for us 8 months ago, has the right to use up to __ sick leave days for a volunteer adult care program at a local hospital that lasts the whole day.
  • If Gabrielle, who has worked for us for 20 months, and who took a 10-day sick leave immediately after her 6-month trial period had finished, gets ill tomorrow, she will have the right to use up to __  days of sick leave.
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28. Cats

Hard  
Verbal Reasoning Deductive reasoning True statement Public

catCats are common pets throughout the world, and their worldwide population exceeds 500 million.

Cats are the second most popular pet in the U.S. by number of pets owned, behind freshwater fish. Although cat ownership has commonly been associated with women, research has shown that men and women in the U.S. are equally likely to own a cat.

They are ranked as the third most popular pet in the U.K. by number of pets owned, after fish and dogs, with 8 million being owned.

What can be concluded from the text above?

(Select all acceptable answers.)

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29. Shares

Hard  
Numerical Reasoning Percentages Public

A brother and sister own equal parts in a company. The minority shareholders have the remaining 12,000 shares or 30% of the company.

What is the number of shares that the sister owns?

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30. Car Dealer Profit

Hard  
Numerical Reasoning Chart lookup Public

The charts below show the number of cars John sold last year and the profit per car he made.

A chart showing the number of cars sold and the profit per car.

In which quarter did John make the largest average profit per car?

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