Technical Support Interview Questions

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Need to practice your Technical Support skills for an upcoming job interview? Try solving these Technical Support interview questions that test basic computing, troubleshooting, and interpersonal skills. We’ll provide feedback on your answers, and you can use a hint if you get stuck.

These Technical Support interview questions are examples of real tasks used by employers to screen candidates for technical support jobs, such as call center and tech support agents, and others that require a high level of knowledge in basic computing, keen troubleshooting abilities, and excellent interpersonal skills.

1. Elderly Customer

Interpersonal Skills Customer Service Public

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

(Select all acceptable answers.)

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2. Bug Report

Troubleshooting Identification Technical Support New Public

Your company has recently released a software update for all versions of its main application, and a user has reported a problem with the mobile version of the application. As you begin troubleshooting the issue, you quickly confirm that you need to file a non-critical bug report for the development team.

What should you do before filing the bug report?

(Select all acceptable answers.)

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3. DNS Failure

Basic Computing Networking Technical Support New Public

A user working from home reports that every time she tries to go to, all she receives is a message about how the site can’t be reached. However, she is still receiving email on that computer so she knows her internet is working.  A quick check on your own computer shows that is up and working properly.

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4. Email Signatures

Basic Computing Software Technical Support New Public

A user is encountering a problem where part of their email signature is appearing to others as a separate attachment.

Which of the following could fix this issue?

(Select all acceptable answers.)

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5. Ethernet Connections

Basic Computing Hardware Technical Support New Public

Your manager hands you a computer component and asks you to install it in a user’s computer, then connect the appropriate cable.

The component looks like this:

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6. Facebook Problem

Troubleshooting Investigation Technical Support New Public

A customer calls in to ask for help, “I don’t know why it’s not working. I logged onto my computer to check my Facebook messages and it’s not working!”

Solve Question

If you feel ready, take one of our timed public Technical Support Interview Questions tests:
Technical Support

Technical Support Test (Easy)

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