An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

(Select all acceptable answers.)

Tell him he can find the product information he's looking for in the product information section of the website.
Advise him to go to the product information section of the website and print out all of the available material so that he can review it offline.
Help him navigate the website to find the information he is looking for.
Offer to find the information he needs and send it to him directly.
   

Tags
Interpersonal Skills Customer Service Public
Easy

2min

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