JOBSEEKER?

As a customer success specialist, you can only approve in-app purchase refund requests that are made within time limits determined by whether the customer is an adult or a child and whether the request came through the app store or by email.

  Adult Time Limit for Approval Child Time Limit for Approval
App Store Refund Request 4 hours after purchase 8 hours after purchase
Email Refund Request 8 hours after purchase 16 hours after purchase

NOTE: US customers use the date format MONTH/DAY/YEAR while Europeans use DAY/MONTH/YEAR. According to your company, a child is anyone born after 1/2/2010 for US customers and after the same date of 2/1/2010 for Europeans.

The table below gives the details you need to decide which customers' refund requests to approve.

Name Purchase Location Birthdate Request Source Purchase
Date
Purchase
Time
Refund
Request
Date
Refund
Request
Time
Damian Brook US 1/2/2010 app store 1/2/2021 06:00 1/2/2021 09:00
Isla-Mae Dunn Europe 12/2/2010 email 2/1/2021 06:30 1/2/2021 23:00
Tamzin Olson Europe 1/2/2010 app store 2/2/2021 13:00 2/2/2021 20:00
Erik Shepard US 1/11/2001 email 2/1/2021 13:00 2/2/2021 16:00
Yassin Clements US 2/1/2010 app store 2/1/2021 22:00 2/2/2021 5:00
Jodi Fuentes Europe 1/1/2010 email 1/1/2021 11:00 11/1/2021 11:00

Whose refund request should be approved?

(Select all acceptable answers.)

Damian Brook
Isla-Mae Dunn
Tamzin Olson
Erik Shepard
Yassin Clements
Jodi Fuentes
   

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