Violin Strings

As a customer support agent for a music equipment company you receive an email from Fatema about a violin she bought last week for her son. She says the strings broke while he was playing in his school’s holiday concert and he was embarrassed to tears. She asks what you can do to make it up to him.

What is an appropriate apology?

What is an appropriate offer to make up for what happened?


  • AI-resistant
  • Customer Emails
  • Customer Complaint
  • Customer Service
  • Public
  • Easy


Difficulty: Easy

Duration: 3 min

Author: Darryl Stephens

Score Distribution

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