Elderly Customer

Customer Service Interpersonal Skills Public New



An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

Select all that apply.

Tell him he can find the product information he's looking for in the product information section of the website.
Begin troubleshooting the call as a technical issue, telling him to clear his browser cache and reload the website.
Help him navigate the website to find the information he is looking for.
Offer to find the information he needs and send it to him directly.