An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

Select all that apply.

(multiple correct answers possible)

   

Tags
Customer Service Interpersonal Skills Public New
Easy

2min

Score Distribution
Loading...
Would you like to see our other questions?

We have 500+ premium hand-crafted questions for 30+ job skills and 10+ coding language. We prefer questions with small samples of actual work over academic problems or brain teasers.

Visit our question library

Private Concierge

Send us an email with an explanation of your testing needs and a list of candidates. We will create an appropriate test, invite your candidates, review their results, and send you a detailed report.


Would you like to see our tests? The following tests contain Customer Service related questions:
On the TestDome Blog

Screening Applicants: The Good, the Bad and the Ugly

Since we’re all biased and we use incorrect proxies, why not just outsource hiring to experts or recruitment agencies? After all, they’ve been screening people for many years, so they must know how to do it right?

Not really. I was surprised to discover that many experts disagree with each other. Everybody praises their pet method and criticises the others. Many of these methods look legitimate, but are based on...