As the new HR generalist for a small sales company, you meet with each employee to understand their HR needs. In one meeting, a salesperson complains that even though she has the highest yearly sales, her manager doesn’t trust her. She says that she's frustrated because he double-checks everything she does.

Later you meet with her manager who has excellent performance ratings. He complains that she only does well because he double-checks all of her work to catch mistakes. After your HR meetings are done, your boss asks you to summarize your findings and suggestions.

What is an appropriate solution for you to suggest to resolve the issue between the salesperson and her manager?

(Select all acceptable answers.)

Do not involve HR in the situation because it is not an issue that is currently affecting her sales or his performance.
Meet with the manager and the salesperson separately to find out the root of the conflict and identify common goals that can facilitate a resolution.
Offer “How to Manage Your Micromanager” training to the salesperson so that she can learn how to adapt to his management style.
Recommend that both the salesperson and the manager discuss the issue directly with each other before involving others.
Report the issue to the manager’s boss without telling them so she can decide if they are working together appropriately.
   

Tags
Employee Relations Conflict Resolution Employee Complaints Employee Retention New Public
Easy

3min

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