As part of your customer service work for QuikPizza, you monitor the restaurant's social media accounts to make sure that customers have positive experiences with the restaurant. When you come into work one morning, you see the following public post from the night before, which already has 138 likes.

Social media post saying that the person received a meat pizza instead of a vegetarian one with an image of a happy dog that ate the meat.

Given that this message is on social media, how do you respond appropriately?

(Select all acceptable answers.)

"Oh no! That’s not what we like to hear! Send us a private message with your order confirmation code to get a credit for a veggie pizza with only vegetables on it, sorry puppy!"
"Sorry to hear that!☹ Reply on this post with your phone number and address we'll send you another pizza and a gift card for your trouble. By the way, your dog is super cute!😊"
"That's too bad! We're careful with our orders but we’ve been having trouble with delivery drivers. We’ll send you another one for free and some pepperoni for the dog."
"Well, we be like ☹ until both you and your dog be like 😊 with our food. When you're hungry for pizza again, let us know and we'll send you a free veggie and a custom doggy pizza."
"Sounds like we accidentally got your pizza right! Just joking, we love meat but we know you veggies don't. DM your address and we'll send another plus something for the dog."

Interpersonal Skills Customer Feedback Customer Service Social Media New Public


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