The Technical Support test assesses candidates’ ability to to set up, maintain, troubleshoot, and fix issues relating to computer hardware, software, and networks for a company’s staff or its customers.
It's an ideal test for pre-employment screening of candidates applying for a variety of technical support roles, including tech support agents and IT support specialists. A good candidate for a technical support job will be able to display familiarity with basic computing components, the ability to effectively investigate and identify the root causes of technical problems, and a high level of interpersonal skills.
This test requires candidates to demonstrate the ability to provide technical support in real-world scenarios through a series of multiple-choice questions.
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Basic Computing covers the setup, use, and maintenance of computer hardware, software, and networks.
Facilitating robust networks that allow computers to connect and share resources is important for all businesses.
Technical Support is the service of providing help to users of technology products or services, particularly in regard to specific technical or operational issues.
Public questions (free account) are common interview questions. They are great for practicing, or if you want to filter candidates using the classic problems.
This is a new addition to our question library.
A user working from home reports that every time she tries to go to www.google.com, all she receives is a message about how the site can’t be reached. However, she is still receiving email on that computer so she knows her internet is working. A quick check on your own computer shows that www.google.com is up and working properly.
Our tests are designed to put candidates into either the pass group or the fail group so you can find the best candidates faster.
We have pre-built tests and questions, but you can customize them however you like. Change the pass/fail scores, time requirements, and more.
Use tests that solve real-world problems, with no answers that can be easily found online. Because we test performance and skills (not information), we allow the use of online resources, just like in real life. Copy/paste prevention and online proctoring via webcam prevent cheating.
Get an overview into the percentage of passes and fails. Then dive deeper into the results of your top candidates to select who goes onto the next phase of hiring.