This Technical Support Test
Separates Good From Bad Hires

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About the test

The Technical Support test assesses candidates’ ability to to set up, maintain, troubleshoot, and fix issues relating to computer hardware, software, and networks for a company’s staff or its customers.

It's an ideal test for pre-employment screening of candidates applying for a variety of technical support roles, including tech support agents and IT support specialists. A good candidate for a technical support job will be able to display familiarity with basic computing components, the ability to effectively investigate and identify the root causes of technical problems, and a high level of interpersonal skills.

This test requires candidates to demonstrate the ability to provide technical support in real-world scenarios through a series of multiple-choice questions.

Sample public questions

Easy
2 min
mmcq
Public
Basic Computing
Networking
Technical Support

A user working from home reports that every time she tries to go to www.google.com, all she receives is a message about how the site can’t be reached. However, she is still receiving email on that computer so she knows her internet is working.  A quick check on your own computer shows that www.google.com is up and working properly.

Easy
2 min
mca
Public
Interpersonal Skills
Customer Service

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

Easy
2 min
mca
Public
Troubleshooting
Identification
Technical Support

Your company has recently released a software update for all versions of its main application, and a user has reported a problem with the mobile version of the application. As you begin troubleshooting the issue, you quickly confirm that you need to file a non-critical bug report for the development team.

What should you do before filing the bug report?

Easy
2 min
mca
Public
Basic Computing
Software
Technical Support

A user is encountering a problem where part of their email signature is appearing to others as a separate attachment.

Which of the following could fix this issue?

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19 more premium Technical Support questions

Product Defect, Angry Jones, Service Failure, Critical Client, Charging Failures, Increase Storage, Ransomware, Browser Problems, IP Conflict, Inaccessible Authentication, Slow Computer, Blue Screen of Death, Unexpected Restarts, Slow Application, Refund Demand, Dead Zones, Cancelled Customer, Eco Refrigerator, Avoiding Calls.

Skills and topics tested

  • Interpersonal Skills
  • Customer Service
  • Basic Computing
  • Hardware
  • Technical Support
  • Software
  • Networking
  • Troubleshooting
  • Investigation
  • Identification
  • Angry Customer
  • Call Center
  • Customer Complaint
  • Return Request
  • Process Improvement

For job roles

  • Call Center Agent
  • Customer Support
  • Technical Support

Sample candidate report

What others say

Decorative quote

Simple, straight-forward technical testing

TestDome is simple, provides a reasonable (though not extensive) battery of tests to choose from, and doesn't take the candidate an inordinate amount of time. It also simulates working pressure with the time limits.

Jan Opperman, Grindrod Bank

Product reviews

G2 High Performer 2022G2 Read Our Reviews

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