Technical Support Test
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The Technical Support test evaluates proficiency at support tasks, such as working personally with customers to set up, troubleshoot, and fix computer issues.
The test assesses the ability to provide technical support in real-world scenarios, including:
- Resolving IP address conflicts for users.
- Identifying solutions to browser problems based on limited information.
- Calming and focusing customers on productive problem resolution.
To keep customers satisfied, roles such as Technical Support, Customer Support, and Call Center Agent need proficiency in basic computing concepts, problem resolution, and strong interpersonal skills.
Sample public questions
An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?
A recent software update was released across web, desktop, and mobile app platforms. A user has reported an issue with the mobile version of the application. As you begin troubleshooting the issue, you quickly confirm that you need to file a bug report for the development team.
What should you do before filing the bug report?
A user is encountering a problem where part of their email signature is appearing to others as a separate attachment.
Which of the following could fix this issue?
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19 more premium Technical Support questions
Product Defect, Internal Storage, Blue Screen of Death, Slow Application, Slow Computer, Charging Failures, Browser Problems, Ransomware, Storage Needs, IP Conflict, Refund Demand, Cancelled Customer, Eco Refrigerator, Service Failure, Critical Client, Inaccessible Authentication, Unexpected Restarts, Angry Jones, Dead Zones.
Skills and topics tested
- Interpersonal Skills
- Customer Service
- Basic Computing
- Hardware
- Technical Support
- Troubleshooting
- Investigation
- Identification
- Software
- Networking
- Angry Customer
- Call Center
- Customer Complaint
- Return Request
For job roles
- Call Center Agent
- Customer Support
- Technical Support
Sample candidate report
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What others say
Simple, straight-forward technical testing
TestDome is simple, provides a reasonable (though not extensive) battery of tests to choose from, and doesn't take the candidate an inordinate amount of time. It also simulates working pressure with the time limits.
Jan Opperman, Grindrod Bank
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