Technical Support Test

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The Technical Support test assesses candidates’ ability to to set up, maintain, troubleshoot, and fix issues relating to computer hardware, software, and networks for a company’s staff or its customers.

It's an ideal test for pre-employment screening of candidates applying for a variety of technical support roles, including tech support agents and IT support specialists. A good candidate for a technical support job will be able to display familiarity with basic computing components, the ability to effectively investigate and identify the root causes of technical problems, and a high level of interpersonal skills.

This test requires candidates to demonstrate the ability to provide technical support in real-world scenarios through a series of multiple-choice questions.

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Free Sample Questions for Technical Support Test

Our sample questions are free for companies to use on a trial plan. See more about our premium questions for paid plans below.

DNS Failure


Basic Computing Networking Technical Support Public New

A user working from home reports that every time she tries to go to, all she receives is a message about how the site can’t be reached. However, she is still receiving email on that computer so she knows her internet is working.  A quick check on your own computer shows that is up and working properly.

Email Signatures


Basic Computing Software Technical Support Public New

A user is encountering a problem where part of their email signature is appearing to others as a separate attachment.

Which of the following could fix this issue?

(Select all acceptable answers.)

Ethernet Connections


Basic Computing Hardware Technical Support Public New

Your manager hands you a computer component and asks you to install it in a user’s computer, then connect the appropriate cable.

The component looks like this:

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Premium Questions for Technical Support Test

TestDome offers a premium questions library with 1000+ unique, hand-crafted questions whose answers can’t be found online. If you spot an answer somewhere online, we’ll give you a refund.

Question Names

These premium questions are included in this pre-built test and can be added to any multi-skill test. Please sign up for a paid plan to view the questions in detail.

Charging Failures, Increase Storage, Ransomware, Browser Problems, Dead Zones, IP Conflict
Covered Skills

Testing of these skills is covered in this pre-built test because they’re closely related. On our paid plan, you can easily create your own custom multi-skill tests.

Basic Computing Hardware Technical Support Software Networking
Recommended Job Roles

These are the job roles that we recommend for the Technical Support online test.

Customer Support

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