Technical Support Test
For jobseekers
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Take a Practice TestFor companies
Screen real Technical Support skills, flag human or AI assistance, and interview the right people.
About the test
The Technical Support test evaluates proficiency at support tasks, such as working personally with customers to set up, troubleshoot, and fix computer issues.
The test assesses the ability to provide technical support in real-world scenarios, including:
- Resolving IP address conflicts for users.
- Identifying solutions to browser problems based on limited information.
- Calming and focusing customers on productive problem resolution.
To keep customers satisfied, roles such as Technical Support, Customer Support, and Call Center Agent need proficiency in basic computing concepts, problem resolution, and strong interpersonal skills.
Sample public questions
An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?
Your manager hands you a computer component and asks you to install it in a user’s computer, then connect the appropriate cable.
The component looks like this:
A recent software update was released across web, desktop, and mobile app platforms. A user has reported an issue with the mobile version of the application. As you begin troubleshooting the issue, you quickly confirm that you need to file a bug report for the development team.
What should you do before filing the bug report?
For jobseekers: get certified
Earn a free certificate by achieving top 25% on the Technical Support test with public questions.
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For companies: premium and custom questions
Buy TestDome to access premium questions that can't be practiced, or build your own custom questions.
For job roles
- Call Center Agent
- Customer Support
- Technical Support
Skills and topics tested
- Basic Computing
- Hardware
- Technical Support
- Troubleshooting
- Investigation
- Identification
- Software
- Networking
- Interpersonal Skills
- Angry Customer
- Customer Service
- Call Center
- Customer Complaint
- Return Request
- Cybersecurity Awareness
- Listening Carefully
- Video
- Customer Relations
- Unfulfilled Request
- Video
Custom question types
Add your own custom questions in any of these formats:
- Multiple Choice
- Text Answer
- Multiple Correct Answers
- Live Coding
- Fill the Blanks
- File Upload
- Multiple MCQ
- Number Picker
- File Upload with Validator
- AI Validated Text
- Recording
8000+ organizations build their own questions with TestDome.
Sample candidate report
24 more premium Technical Support questions
Internal Storage, Blue Screen of Death, Slow Application, Slow Computer, Charging Failures, Browser Problems, Ransomware, Storage Needs, IP Conflict, Refund Demand, Cancelled Customer, Eco Refrigerator, Inaccessible Authentication, Unexpected Restarts, Dead Zones, Phishing Attack, Critical Client REC, Angry Jones REC, Critical Client MCA, Product Defect, Customer Repeat, Ketchup Customer, Angry Jones MCA, Service Failure.
AI-driven cheating detection
Every plan includes all proctoring features, including AI proctoring.
No upgrade, no add-on.
Protect against bad hires with automated highlighting of possible cheating attempts. Spend less time reviewing proctoring details and identify cheating in seconds.
AI-video analysis
Protect against bad hires with automated highlighting of possible cheating attempts. Spend less time reviewing proctoring details and identify cheating in seconds.
Screen proctoring
Screen recording detects AI tools (ChatGPT, Gemini, etc.), screenshot/snipping tools, OCR tools, DevTools usage, etc.
Webcam proctoring
Webcam recording detects off-screen glances, phones and/or tablets, different people, multiple or zero people, etc.
AI-resistant questions
Use AI-resistant questions , which can't be solved with tools like ChatGPT.
Block hidden AI assistants
Enable Safe Exam Browser lockdown to prevent candidates from using hidden AI assistants, switching apps, or browsing the web, ensuring the level of security required for your high-stakes tests.
Duplicate attempts detection
Detects test retaking from the same IP address or the same browser.
Code interviews
Verify your candidates' knowledge via Interviews,
with video, chat, and collaborative code editing.
What others say
Reliable, AI-ready technical testing
I thought the rise of AI would render it obsolete, BUT, the platform has definitely adapted to the changing times and I find it to be the only reliable way to do our online technical assessments nowadays. With its system proctoring and AI-detection tools, I feel confident that the applicants aren't able to cheat.
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