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Technical Support Test

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The Technical Support test assesses candidates’ ability to to set up, maintain, troubleshoot, and fix issues relating to computer hardware, software, and networks for a company’s staff or its customers.

It's an ideal test for pre-employment screening of candidates applying for a variety of technical support roles, including tech support agents and IT support specialists. A good candidate for a technical support job will be able to display familiarity with basic computing components, the ability to effectively investigate and identify the root causes of technical problems, and a high level of interpersonal skills.

This test requires candidates to demonstrate the ability to provide technical support in real-world scenarios through a series of multiple-choice questions.

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Free Sample Questions for Technical Support Test

Our sample questions are free for companies to use on a trial plan. See more about our premium questions for paid plans below.

Elderly Customer

2min
  -  
Easy  
  -  
MCA

Interpersonal Skills Customer Service Public

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

(Select all acceptable answers.)

Bug Report

2min
  -  
Easy  
  -  
MCA

Troubleshooting Identification Technical Support New Public

Your company has recently released a software update for all versions of its main application, and a user has reported a problem with the mobile version of the application. As you begin troubleshooting the issue, you quickly confirm that you need to file a non-critical bug report for the development team.

What should you do before filing the bug report?

(Select all acceptable answers.)

DNS Failure

2min
  -  
Easy  
  -  
MMCQ

Basic Computing Networking Technical Support New Public

A user working from home reports that every time she tries to go to www.google.com, all she receives is a message about how the site can’t be reached. However, she is still receiving email on that computer so she knows her internet is working.  A quick check on your own computer shows that www.google.com is up and working properly.

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Our tests are designed to put candidates into either the pass group or the fail group so you can find the best candidates faster.

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We have pre-built tests and questions, but you can customize them however you like. Change the pass/fail scores, time requirements, and more.

Cheating protection

Use tests that solve real-world problems, with no answers that can be easily found online. Because we test performance and skills (not information), we allow the use of online resources, just like in real life. Copy/paste prevention and online proctoring via webcam prevent cheating.

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Get an overview into the percentage of passes and fails. Then dive deeper into the results of your top candidates to select who goes onto the next phase of hiring.

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Premium Questions for Technical Support Test

TestDome offers a premium questions library with 1000+ unique, hand-crafted questions whose answers can’t be found online. If you spot an answer somewhere online, we’ll give you a refund.

Question Names

These premium questions are included in this pre-built test and can be added to any multi-skill test. Please sign up for a paid plan to view the questions in detail.

Product Defect, Angry Jones, Service Failure, Critical Client, Charging Failures, Increase Storage, Ransomware, Browser Problems, IP Conflict, Inaccessible Authentication, Slow Computer, Blue Screen of Death, Unexpected Restarts, Slow Application, Refund Demand, Dead Zones
Covered Skills

Testing of these skills is covered in this pre-built test because they’re closely related. On our paid plan, you can easily create your own custom multi-skill tests.

Interpersonal Skills Customer Service Basic Computing Hardware Technical Support Software Networking Troubleshooting Investigation Identification
Recommended Job Roles

These are the job roles that we recommend for the Technical Support online test.

Call Center Agent
Customer Support
Technical Support

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