Technical Support Test

TestDome skill assessments are used by more than 11,000 companies and 1,030,000 test takers.

For Jobseekers

Practice your skills and earn a certificate of achievement when you score in the top 25%.

Take a Practice Test

For Companies

Test candidates with real-world problems and interview the best ones.

Sign Up to Offer this Test

About the test

The Technical Support test assesses candidates’ ability to to set up, maintain, troubleshoot, and fix issues relating to computer hardware, software, and networks for a company’s staff or its customers.

It's an ideal test for pre-employment screening of candidates applying for a variety of technical support roles, including tech support agents and IT support specialists. A good candidate for a technical support job will be able to display familiarity with basic computing components, the ability to effectively investigate and identify the root causes of technical problems, and a high level of interpersonal skills.

This test requires candidates to demonstrate the ability to provide technical support in real-world scenarios through a series of multiple-choice questions.

Sample public questions

2 min
Interpersonal Skills
Customer Service
Technology Challenged

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

2 min
Technical Support

Your company has recently released a software update for all versions of its main application, and a user has reported a problem with the mobile version of the application. As you begin troubleshooting the issue, you quickly confirm that you need to file a non-critical bug report for the development team.

What should you do before filing the bug report?

2 min
Basic Computing
Technical Support

Your manager hands you a computer component and asks you to install it in a user’s computer, then connect the appropriate cable.

The component looks like this:


For jobseekers: get certified

Earn a free certificate by achieving top 25% on the Technical Support test with public questions.

Take a Certification Test

Sample silver certificate

Sunshine Caprio

Java and SQL
TestDome logo icon

For companies: premium questions

Buy TestDome to access premium questions that can't be practiced.
Get money back if you find any premium question answered online.

Sign Up to Offer this Test

20 more premium Technical Support questions

Product Defect, Angry Jones, Internal Storage, Blue Screen of Death, Slow Application, Slow Computer, Unexpected Restarts, Refund Demand, Cancelled Customer, Avoiding Calls, Charging Failures, Browser Problems, IP Conflict, Storage Needs, Dead Zones, Eco Refrigerator, Ransomware, Service Failure, Inaccessible Authentication, Critical Client.

Skills and topics tested

  • Interpersonal Skills
  • Customer Service
  • Basic Computing
  • Hardware
  • Technical Support
  • Troubleshooting
  • Investigation
  • Identification
  • Angry Customer
  • Call Center
  • Process Improvement
  • Software
  • Networking
  • Customer Complaint
  • Return Request

For job roles

  • Call Center Agent
  • Customer Support
  • Technical Support

Sample candidate report

What others say

Decorative quote

Simple, straight-forward technical testing

TestDome is simple, provides a reasonable (though not extensive) battery of tests to choose from, and doesn't take the candidate an inordinate amount of time. It also simulates working pressure with the time limits.

Jan Opperman, Grindrod Bank

Product reviews

G2 - Crowd Badge
G2 - High Performer (2022)
Capterra - 4.5 Stars
Capterra - Shortlist (2023)

Used by

Solve all your skill testing needs

150+ Pre-made tests

From web development and database administration to project management and customer support. See all pre-made tests.

90+ skills

From JavaScript and SQL to English and customer support. See all questions to filter by skill.

Multi-skills Test

Mix questions for different skills or even custom questions in one test. See an example.

How TestDome works


Choose a pre-made test
or create a custom test


Invite candidates via
email, URL, or your ATS


Candidates take
a test remotely


Sort candidates and
get individual reports

Want to know more?