Technical Support Test
About the test
The Technical Support test assesses candidates’ ability to to set up, maintain, troubleshoot, and fix issues relating to computer hardware, software, and networks for a company’s staff or its customers.
It's an ideal test for pre-employment screening of candidates applying for a variety of technical support roles, including tech support agents and IT support specialists. A good candidate for a technical support job will be able to display familiarity with basic computing components, the ability to effectively investigate and identify the root causes of technical problems, and a high level of interpersonal skills.
This test requires candidates to demonstrate the ability to provide technical support in real-world scenarios through a series of multiple-choice questions.
Sample public questions
An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?
Your company has recently released a software update for all versions of its main application, and a user has reported a problem with the mobile version of the application. As you begin troubleshooting the issue, you quickly confirm that you need to file a non-critical bug report for the development team.
What should you do before filing the bug report?
A customer phones to complain about a printer she purchased last week that stopped working. The customer tells you the brand of printer and it's clear she has called the wrong number because your company has never sold that brand.
What responses show appropriate customer service in this situation?
As part of your customer service work for QuikPizza, you monitor the restaurant's social media accounts to make sure that customers have positive experiences with the restaurant. When you come into work one morning, you see the following public post from the night before, which already has 138 likes.
Given that this message is on social media, which individual messages would be appropriate as a response?
A user working from home reports that every time she tries to go to www.google.com, all she receives is a message about how the site can’t be reached. However, she is still receiving email on that computer so she knows her internet is working. A quick check on your own computer shows that www.google.com is up and working properly.
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20 more premium Technical Support questions
Product Defect, Angry Jones, Internal Storage, Inaccessible Authentication, Blue Screen of Death, Slow Application, Slow Computer, Unexpected Restarts, Critical Client, Service Failure, Refund Demand, Cancelled Customer, Eco Refrigerator, Avoiding Calls, Charging Failures, Ransomware, Browser Problems, IP Conflict, Dead Zones, Storage Needs.
Skills and topics tested
- Interpersonal Skills
- Customer Service
- Basic Computing
- Technical Support
- Customer Complaint
- Angry Customer
- Call Center
- Return Request
- Process Improvement
For job roles
- Call Center Agent
- Customer Support
- Technical Support
Sample candidate report
What others say
Simple, straight-forward technical testing
TestDome is simple, provides a reasonable (though not extensive) battery of tests to choose from, and doesn't take the candidate an inordinate amount of time. It also simulates working pressure with the time limits.
Jan Opperman, Grindrod Bank
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