Customer Service Aptitude Test
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Premium questions with real-world problems
The Customer Service aptitude test evaluates a candidate's ability to provide assistance to a company’s customers as well as aptitude for logical, numerical, and verbal reasoning.
It's an ideal test for pre-employment screening of candidates applying for a variety of customer service roles, including call center and customer support. A good candidate for a customer service job will be able to display a high level of interpersonal skills, keen problem-solving abilities, and excellent written communication.
This test requires candidates to answer multiple-choice and writing-prompt questions to demonstrate how they would handle live interactions with customers as well as the ability to comprehend and reason about numerical and written information.
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Free Sample Questions for Customer Service Aptitude Test
Our sample questions are free for companies to use on a trial plan. See more about our premium questions for paid plans below.
Elderly Customer
An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?
(Select all acceptable answers.)
Printer Problem
The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?
(Select all acceptable answers.)
Album Sales
An eagerly awaited new album has been leaked several hours before its official release. Listeners are now able to download the album for free.
How will this affect album sales?
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Our tests are designed to put candidates into either the pass group or the fail group so you can find the best candidates faster.
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We have pre-built tests and questions, but you can customize them however you like. Change the pass/fail scores, time requirements, and more.
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Use tests that solve real-world problems, with no answers that can be easily found online. Because we test performance and skills (not information), we allow the use of online resources, just like in real life. Copy/paste prevention and online proctoring via webcam prevent cheating.
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Premium Questions for Customer Service Aptitude Test
TestDome offers a premium questions library with 1000+ unique, hand-crafted questions whose answers can’t be found online. If you spot an answer somewhere online, we’ll give you a refund.
Question Names
These premium questions are included in this pre-built test and can be added to any multi-skill test. Please sign up for a paid plan to view the questions in detail.
Plans, Revenue No Growth, Tax, Uber, Drawing the Next Card, Revenue Growth, Break, Life Expectancy, Business Reports, Broken Clock, Parrots, Gas Price, Swimming Pool, Employees to Digits, Traffic Counter, Pages, Ears, Profits, Gas Price Change, Cooking Oil, Digits to Employees, Fruit Juice Processing, Penny Flipping, Red Black Chart, World Championship, Elementary School, Kindergarten, Mold, Alarm System, Game Rules, Discount, Bikers, Riviera Hotels, Masked Burglar, Candidate Answers, Clock Hands, Math Courses, Middle Ages Warlords, Profit Margin, Race Track, Road Trip, Thief, Digital Ads, Holidays, Money, Workplace, Gear Wheels, Olive Oil Press, All-Stars, Customer Parking, Working Week, Fossil Dig, Vacation Days, Lucky Roller, Elves, Upselling, Product Defect, Travel Club, Angry Jones, Service Failure, Critical Client, Pet Supplies, Employee of the Year, Shirt Colors, Clock Angles, Free Calls, Traffic Tickets, Blue-collar Workers, Renewable Energy, Refund Demand, Unavailable Teammate, Flower Exports, Busy Intersection, Football Stadium Renovation, Pages Turned, CondominiumCovered Skills
Testing of these skills is covered in this pre-built test because they’re closely related. On our paid plan, you can easily create your own custom multi-skill tests.
Numerical ReasoningRecommended Job Roles
These are the job roles that we recommend for the Customer Service Aptitude online test.
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