Customer Service Aptitude Test
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The Customer Service aptitude test evaluates a candidate's ability to provide assistance to a company’s customers as well as aptitude for logical, numerical, and verbal reasoning.
It's an ideal test for pre-employment screening of candidates applying for a variety of customer service roles, including call center and customer support. A good candidate for a customer service job will be able to display a high level of interpersonal skills, keen problem-solving abilities, and excellent written communication.
This test requires candidates to answer multiple-choice and writing-prompt questions to demonstrate how they would handle live interactions with customers as well as the ability to comprehend and reason about numerical and written information.
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Free Sample Questions for Customer Service Aptitude Test
Our sample questions are free for companies to use on a trial plan. See more about our premium questions for paid plans below.
Elderly Customer
An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?
(Select all acceptable answers.)
Printer Problem
The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?
(Select all acceptable answers.)
Album Sales
An eagerly awaited new album has been leaked several hours before its official release. Listeners are now able to download the album for free.
How will this affect album sales?
Age
How old is John if, in 38 years, he will be 3 times as old as he is today?
Argumentative Essay
When writing an argumentative essay, it's very important to establish credibility with the audience. Providing inaccurate or false information is a surefire way to lose credibility with the reader. Once the essay’s credibility is lost, the reader will be less likely to believe other statements even if they are backed up by facts.
Select the statement that most effectively summarizes the above text:
Late Installation
You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:
I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!
A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.
Please draft your response to this customer in the box below.
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Premium Questions for Customer Service Aptitude Test
TestDome offers a premium questions library with 1000+ unique, hand-crafted questions whose answers can’t be found online. If you spot an answer somewhere online, we’ll give you a refund.
Question Names
These premium questions are included in this pre-built test and can be added to any multi-skill test. Please sign up for a paid plan to view the questions in detail.
Revenue No Growth, Tax, Uber, Drawing the Next Card, Revenue Growth, Life Expectancy, Business Reports, Broken Clock, Parrots, Gas Price, Swimming Pool, Employees to Digits, Traffic Counter, Pages, Ears, Profits, Gas Price Change, Digits to Employees, Fruit Juice Processing, Penny Flipping, World Championship, Elementary School, Kindergarten, Alarm System, Game Rules, Bikers, Riviera Hotels, Masked Burglar, Math Courses, Middle Ages Warlords, Profit Margin, Race Track, Road Trip, Thief, Digital Ads, Holidays, Money, Workplace, All-Stars, Customer Parking, Working Week, Fossil Dig, Vacation Days, Lucky Roller, Elves, Upselling, Product Defect, Travel Club, Angry Jones, Service Failure, Critical Client, Traffic Tickets, Blue-collar Workers, Renewable Energy, Refund Demand, Unavailable Teammate, Flower Exports, Busy Intersection, Pages Turned, Condominium, Football Stadium Renovation, Candidate Answers, Money, Mold, Thank You Email, Cancelled Customer, Pet Supplies, Pricing Mistake, Troubleshooting Flowchart, Eco Refrigerator, Shirt Colors, Data Breach, Avoiding Calls, Red Black Chart, Clock Hands, Gear Wheels, Olive Oil Press, Clock Angles, Cooking Oil, Discount, Break, Free Calls, Plans, Employee of the YearCovered Skills
Testing of these skills is covered in this pre-built test because they’re closely related. On our paid plan, you can easily create your own custom multi-skill tests.
Numerical ReasoningRecommended Job Roles
These are the job roles that we recommend for the Customer Service Aptitude online test.
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