Customer Service Aptitude Test

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The Customer Service aptitude test evaluates a candidate's ability to provide assistance to a company’s customers as well as aptitude for logical, numerical, and verbal reasoning.

It's an ideal test for pre-employment screening of candidates applying for a variety of customer service roles, including call center and customer support. A good candidate for a customer service job will be able to display a high level of interpersonal skills, keen problem-solving abilities, and excellent written communication.

This test requires candidates to answer multiple-choice and writing-prompt questions to demonstrate how they would handle live interactions with customers as well as the ability to comprehend and reason about numerical and written information.

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Free Sample Questions for Customer Service Aptitude Test

Our sample questions are free for companies to use on a trial plan. See more about our premium questions for paid plans below.

Printer Problem

2min
  -  
Easy  
  -  
MCA

Issue Resolution Customer Service Public

The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?

(Select all acceptable answers.)

Late Installation

7min
  -  
Easy  
  -  
TEXT

Written Communication Customer Service Public Manually scored

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

“I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!”

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.

Elderly Customer

2min
  -  
Easy  
  -  
MCA

Interpersonal Skills Customer Service Public

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

(Select all acceptable answers.)

Album Sales

1min
  -  
Easy  
  -  
MCQ

Logical Reasoning Zero-sum thinking Public

An eagerly awaited new album has been leaked several hours before its official release. Listeners are now able to download the album for free.

How will this affect album sales?

Argumentative Essay

2min
  -  
Easy  
  -  
MCQ

Verbal Reasoning Most effective summary Public New

When writing an argumentative essay, it's very important to establish credibility with the audience. Providing inaccurate or false information is a surefire way to lose credibility with the reader. Once the essay’s credibility is lost, the reader will be less likely to believe other statements even if they are backed up by facts.

Select the statement that most effectively summarizes the above text:

Age

3min
  -  
Easy  
  -  
NUM

Numerical Reasoning Linear systems Public

How old is John if, in 38 years, he will be 3 times as old as he is today?

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Premium Questions for Customer Service Aptitude Test

TestDome offers a premium questions library with 1000+ unique, hand-crafted questions whose answers can’t be found online. If you spot an answer somewhere online, we’ll give you a refund.

Covered Skills

Testing of these skills is covered in this pre-built test because they’re closely related. On our paid plan, you can easily create your own custom multi-skill tests.

Numerical Reasoning Linear systems Table lookup Chart lookup Percentages Verbal Reasoning Most effective summary Newspaper excerpts Logical Reasoning Non-independent events Inductive reasoning Attribute substitution Arithmetic Mechanics Divide and conquer Double counting Gambler's fallacy Correlation and causation Affirming a disjunct Deductive reasoning Fallacy of division Set theory Affirming the consequent Circular reasoning Critical thinking Fallacy of the undistributed middle Masked-man fallacy Fallacy of composition Geometry Fallacy of exclusive premises Argument from fallacy True statement Existential fallacy Modal Fallacy Illicit major Understanding rules Issue Resolution Customer Service Interpersonal Skills Written Communication Conjunction fallacy
Recommended Job Roles

These are the job roles that we recommend for the Customer Service Aptitude online test.

Call Center Agent
Customer Support
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