Customer Service Test
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Sign Up To Use This TestThe Customer Service test evaluates a candidate's ability to provide assistance on behalf of a company to that company's customers before, during, and after purchases.
It's an ideal test for pre-employment screening of candidates applying for a variety of customer service roles, including call center and customer support. A good candidate for a customer service job will be able to display a high level of interpersonal skills, keen problem-solving abilities, and excellent written communication.
This test requires candidates to demonstrate how they would handle live interactions with customers through multiple-choice questions as well as written responses to customer emails.
Recommended Job Roles
Sample Candidate Report
Sample Free Questions
Printer Problem
The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?
Choose the best options from the list below.
(multiple correct answers possible)
Late Installation
You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:
“I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!”
A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.
Please draft your response to this customer in the box below.
Elderly Customer
An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?
Select all that apply.
(multiple correct answers possible)
Premium Questions
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Questions
Travel Club, Angry Jones, Critical Client, Employee of the Year, Pet Supplies, Product Defect, Service Failure, Shirt Colors, UpsellingSkills
Customer ServiceScore Distribution
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Simple, straight-forward technical testing
TestDome is simple, provides a reasonable (though not extensive) battery of tests to choose from, and doesn't take the candidate an inordinate amount of time. It also simulates working pressure with the time limits.
Jan Opperman, Grindrod Bank
Very smooth, well supported, great for assessing candidates
Very Prompt and helpful support when needed, we were looking to work with a third party to write and set up new tests, TestDome was able to quickly set up and support a method to do this, allowing us to start testing candidates straight away.
George Offer, Guided Solutions
Easy to use and efficient for testing developers of different levels
It provides us an opportunity to set our own timing policy, to choose from variety of questions from different areas and with difficulty gradation. Also it is great that TestDome provides free of charge tests for candidates to prepare and check how online IDE works. And support is always ready to help:)
Alexandra Bulka, WorkFusion
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