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Customer service test

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The Customer Service test evaluates a candidate's ability to provide assistance on behalf of a company to that company's customers before, during, and after purchases.

It's an ideal test for pre-employment screening of candidates applying for a variety of customer service roles, including call center and customer support. A good candidate for a customer service job will be able to display a high level of interpersonal skills, keen problem-solving abilities, and excellent written communication.

This test requires candidates to demonstrate how they would handle live interactions with customers through multiple-choice questions as well as written responses to customer emails.


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