Customer Service Test
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Premium questions with real-world problems
The Customer Service test evaluates a candidate's ability to provide assistance on behalf of a company to that company's customers before, during, and after purchases.
It's an ideal test for pre-employment screening of candidates applying for a variety of customer service roles, including call center and customer support. A good candidate for a customer service job will be able to display a high level of interpersonal skills, keen problem-solving abilities, and excellent written communication.
This test requires candidates to demonstrate how they would handle live interactions with customers through multiple-choice questions as well as written responses to customer emails.
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Free Sample Questions for Customer Service Test
Our sample questions are free for companies to use on a trial plan. See more about our premium questions for paid plans below.
Elderly Customer
An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?
(Select all acceptable answers.)
Printer Problem
The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?
(Select all acceptable answers.)
Late Installation
You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:
“I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!”
A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.
Please draft your response to this customer in the box below.
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Premium Questions for Customer Service Test
TestDome offers a premium questions library with 1000+ unique, hand-crafted questions whose answers can’t be found online. If you spot an answer somewhere online, we’ll give you a refund.
Question Names
These premium questions are included in this pre-built test and can be added to any multi-skill test. Please sign up for a paid plan to view the questions in detail.
Upselling, Product Defect, Travel Club, Angry Jones, Service Failure, Critical Client, Pet Supplies, Employee of the Year, Shirt Colors, Refund Demand, Unavailable TeammateCovered Skills
Testing of these skills is covered in this pre-built test because they’re closely related. On our paid plan, you can easily create your own custom multi-skill tests.
Issue ResolutionRecommended Job Roles
These are the job roles that we recommend for the Customer Service online test.
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