Customer Service Test

TestDome skill assessments are used by more than 8,000 companies and 880,000 test takers.

For Jobseekers

Practice your skills and earn a certificate of achievement when you score in the top 25%.

Take a Practice Test

For Companies

Test candidates with real-world problems and interview the best ones.

Sign Up to Offer this Test

About the test

The Customer Service test assesses the ability to provide assistance to customers before, during, and after purchases. This test requires demonstration of the ability to handle customer interactions through multiple-choice questions and written responses to customer emails.

The assessment includes solving work-sample tasks such as:

  • Facilitating positive interactions with angry, demanding, and critical customers.
  • Troubleshooting and resolving challenging issues and customer complaints.
  • Providing competent customer service and support through written responses.

A good customer service or call center agent will be able to display a high level of interpersonal skills, keen problem-solving abilities, and excellent written communication.

Sample public questions

Easy
2 min
mca
Public
Interpersonal Skills
Customer Service

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

Easy
2 min
mca
Public
Issue Resolution
Customer Service

The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?

Easy
7 min
text
Public
Customer Emails
Angry Customer
Cancellation Threats
Customer Service
Manually Scored

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.

Easy
2 min
mca
Public
Issue Resolution
Customer Service
Live Chat
Return Request

As a customer care representative named Jim for an online shoe store, you start a live support chat with Amy. She is a customer who wants to exchange shoes that don’t fit for the same shoes in another size. You greet the customer with your name and let her know that you will take care of her return immediately. Then, you offer to find the shoes in a better size for her. She replies, “No offense Jim, but I’d rather talk to a woman about women’s shoes.”

What are appropriate responses?

For jobseekers: get certified

Earn a free certificate by achieving top 25% on the Customer Service test with public questions.

Take a Certification Test

Sample silver certificate

Sunshine Caprio

Java and SQL
TestDome
Certificate
TestDome logo icon

For companies: premium questions

Buy TestDome to access premium questions that can't be practiced.
Get money back if you find any premium question answered online.

Sign Up to Offer this Test

18 more premium Customer Service questions

Upselling, Product Defect, Travel Club, Angry Jones, Service Failure, Critical Client, Refund Demand, Unavailable Teammate, Thank You Email, Cancelled Customer, Pet Supplies, Pricing Mistake, Troubleshooting Flowchart, Eco Refrigerator, Shirt Colors, Data Breach, Avoiding Calls, Employee of the Year.

Skills and topics tested

  • Issue Resolution
  • Customer Service
  • Interpersonal Skills
  • Customer Emails
  • Customer Feedback
  • Angry Customer
  • Call Center
  • Customer Complaint
  • Unfulfilled Request
  • Process Improvement
  • Return Request

For job roles

  • Call Center Agent
  • Customer Support

Sample candidate report

What others say

Decorative quote

Simple, straight-forward technical testing

TestDome is simple, provides a reasonable (though not extensive) battery of tests to choose from, and doesn't take the candidate an inordinate amount of time. It also simulates working pressure with the time limits.

Jan Opperman, Grindrod Bank

Product reviews

G2 - Crowd Badge
G2 - High Performer (2022)
Capterra - 4.5 Stars
Capterra - Shortlist (2022)

Used by

Solve all your skill testing needs

150+ Pre-made tests

From web development and database administration to project management and customer support. See all pre-made tests.

90+ skills

From JavaScript and SQL to English and customer support. See all questions to filter by skill.

Multi-skills Test

Mix questions for different skills or even custom questions in one test. See an example.

How TestDome works

1

Choose a pre-made test
or create a custom test

2

Invite candidates via
email, URL, or your ATS

3

Candidates take
a test remotely

4

Sort candidates and
get individual reports

Want to know more?