Customer Service Test

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The Customer Service test evaluates a candidate's ability to provide assistance on behalf of a company to that company's customers before, during, and after purchases.

It's an ideal test for pre-employment screening of candidates applying for a variety of customer service roles, including call center and customer support. A good candidate for a customer service job will be able to display a high level of interpersonal skills, keen problem-solving abilities, and excellent written communication.

This test requires candidates to demonstrate how they would handle live interactions with customers through multiple-choice questions as well as written responses to customer emails.

Recommended Job Roles
Call Center Agent
Customer Support
Sample Candidate Report

Sample Free Questions

Printer Problem

2min
  -  
Easy  
  -  
MCA

Customer Service Problem solving Public

The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?

(Select all acceptable answers.)

Late Installation

7min
  -  
Easy  
  -  
TEXT

Customer Service Written communication Public Manually scored

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

“I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!”

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.

Elderly Customer

2min
  -  
Easy  
  -  
MCA

Customer Service Interpersonal skills Public

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

(Select all acceptable answers.)

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Questions
Employee of the Year, Pet Supplies, Shirt Colors, Service Failure, Upselling, Angry Jones, Travel Club, Critical Client, Product Defect
Skills
Customer Service Written communication Interpersonal skills Problem solving
Score Distribution
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