Office Manager Test
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The Office Manager test assesses the ability to monitor, review, and be responsible for systems related to the overall administration of a business, including purchasing, facility management, and record keeping.
The assessment includes solving work-sample tasks, such as:
- Creating, managing, and evaluating budgets.
- Prioritizing, scheduling, and supervising the work of self and others.
- Communicating appropriately and effectively.
A good office manager or chief administrative officer needs strong business math, time management, attention to detail, and communication skills to responsibly manage the overall administration of a business.
Sample public questions
Your assistant attended several meetings on your behalf while you were out on sick leave. You need to include a summary of each meeting in your next team newsletter. For each meeting below, choose the clearest and most concise way to restate the key points your assistant compiled.
You are working as a social media manager for a company that has specific expectations of how you will perform your work.
Compare those expectations with how you actually spent your time last week.
Function | Hours Worked |
---|---|
Customer Support | 10 |
Creative Design | 18 |
Managing Freelancers | 4 |
Marketing Analytics | 4 |
Other (Meetings, etc.) | 4 |
TOTAL | 40 |
As a customer success specialist, you can only approve in-app purchase refund requests that are made within time limits determined by whether the customer is an adult or a child and whether the request came through the app store or by email.
Adult Time Limit for Approval | Child Time Limit for Approval | |
---|---|---|
App Store Refund Request | 4 hours after purchase | 8 hours after purchase |
Email Refund Request | 8 hours after purchase | 16 hours after purchase |
NOTE: US customers use the date format MONTH/DAY/YEAR while Europeans use DAY/MONTH/YEAR. According to your company, a child is anyone born after 1/2/2010 for US customers and after the same date of 2/1/2010 for Europeans.
The table below gives the details you need to decide which customers' refund requests to approve.
Name | Purchase Location |
Birthdate | Request Source |
Purchase Date |
Purchase Time |
Refund Request Date |
Refund Request Time |
---|---|---|---|---|---|---|---|
Damian Brook | US | 1/2/2010 | app store | 1/2/2021 | 06:00 | 1/2/2021 | 09:00 |
Isla-Mae Dunn | Europe | 12/2/2010 | 2/1/2021 | 06:30 | 1/2/2021 | 23:00 | |
Tamzin Olson | Europe | 1/2/2010 | app store | 2/2/2021 | 13:00 | 2/2/2021 | 20:00 |
Erik Shepard | US | 1/11/2001 | 2/1/2021 | 13:00 | 2/2/2021 | 16:00 | |
Yassin Clements | US | 2/1/2010 | app store | 2/1/2021 | 22:00 | 2/2/2021 | 5:00 |
Jodi Fuentes | Europe | 1/1/2010 | 1/1/2021 | 11:00 | 11/1/2021 | 11:00 |
Whose refund request should be approved?
You forgot to review a budget proposal by the Monday deadline set by your boss until it was too late to finish it that day. Now, Tuesday morning, your boss asks if you finished all your work yesterday.
What do you say to your boss?
You need to schedule a critical meeting. You're available from 9:30am to 2:00pm.
Angela is available from 10:30am to 2:30pm.
Chris is available from 12pm to 4pm.
Everyone hates meeting during lunch but will if it's important.
When are all three of you available to start a one-hour meeting?
You have $50,000 for a down payment on the purchase of a new office building, but your accountant recommends you put this money into a term deposit until you are ready to purchase next year. Your bank is offering 12-month fixed term deposits with an annual interest rate of 3.0%, paid at maturity.
How much will you have for your down payment if you cash in your term deposit at maturity?
While training to be a workplace investigator, you are taught to read mirrored writing so you can read a suspect's monitor that is facing away from you when there is a window or mirror behind it. To test your skill, you are asked to compare a list of passwords to a list of mirrored images.
(Open full-size image in a new tab.)
Which of the passwords are the same as the mirrored images?
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50 more premium Office Manager questions
Document Organization, Report Distribution, Performance Review, Confidence vs. Arrogance, Data Request, Holiday Brochures, Event Booking, Project B, Restaurant Meeting, Quarterly Results, Faded Receipt, Concertgoers, Quarterly Sales, Conservative Approach, Trendy Sofa, Savings Account, Hiring Florian, Whizbang Blender, Rhyme Time, Rude CEO, Seating Plan, Reversed Accounts, Automatic Entries, License Match, Hair Products, Email Dictation, Intern Design, Eye Color, Sunscreen Ingredients, File Encryption, Inventory Count, Food Additive, Sales Flights, Text to Code, Brainstorming Session, Whitepaper Estimate, Covering Leave, Hiring Plans, Daily Tasks, Project Hours, Work to Finish, Company Rules, Too Many Tasks, Constant Change, Vacation Requests, Busy Schedule, Conference Instructions, Training Session, Billable Hours, Video Meeting.
Skills and topics tested
- Attention to Detail
- Alphabetical Order
- Following Instructions
- Written Communication
- Email Etiquette
- Verbal Communication
- Handling Miscommunication
- Tone and Voice
- Persuasion
- Time Management
- Prioritization
- Reordering Tasks
- Finding Availability
- Scheduling
- Assigning Work
- Business Math
- Arithmetic
- Budgeting
- Variance
- Linear Equations
- Purchasing and Inventory
- Algebra
- Revenue and Costs
- Variable Costs
- Projections
- Ratios
- Compound Interest
- Loans and Credit
- Savings and Investments
- Simple Interest
- Income Tax
- Payroll
- Progressive Rates
- Markups
- Percentages
- Pricing
- English Language
- Pronunciation
- Talking to Your Boss
- Verifying Data
- Exact Match
- Identifying Mistakes
- Proofreading
- Visual Attention
- Basic Math
- Competing Schedules
- Project Timeline
- Clarification
- Active Listening
- The 4Ds
- Vacation Policies
- Clear and Concise
- Giving Instructions
- Grammar and Punctuation
For job roles
- Chief Administrative Officer
- Office Manager
- Operations Manager
Sample candidate report
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