Office Manager Test
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The Office Manager test assesses the ability to monitor, review, and be responsible for systems related to the overall administration of a business, including purchasing, facility management, and record keeping.
The assessment includes solving work-sample tasks, such as:
- Creating, managing, and evaluating budgets.
- Prioritizing, scheduling, and supervising the work of self and others.
- Communicating appropriately and effectively.
A good office manager or chief administrative officer needs strong business math, time management, attention to detail, and communication skills to responsibly manage the overall administration of a business.
Sample public questions
As a customer success specialist, you can only approve in-app purchase refund requests that are made within time limits determined by whether the customer is an adult or a child and whether the request came through the app store or by email.
Adult Time Limit for Approval | Child Time Limit for Approval | |
---|---|---|
App Store Refund Request | 4 hours after purchase | 8 hours after purchase |
Email Refund Request | 8 hours after purchase | 16 hours after purchase |
NOTE: US customers use the date format MONTH/DAY/YEAR while Europeans use DAY/MONTH/YEAR. According to your company, a child is anyone born after 1/2/2010 for US customers and after the same date of 2/1/2010 for Europeans.
The table below gives the details you need to decide which customers' refund requests to approve.
Name | Purchase Location |
Birthdate | Request Source |
Purchase Date |
Purchase Time |
Refund Request Date |
Refund Request Time |
---|---|---|---|---|---|---|---|
Damian Brook | US | 1/2/2010 | app store | 1/2/2021 | 06:00 | 1/2/2021 | 09:00 |
Isla-Mae Dunn | Europe | 12/2/2010 | 2/1/2021 | 06:30 | 1/2/2021 | 23:00 | |
Tamzin Olson | Europe | 1/2/2010 | app store | 2/2/2021 | 13:00 | 2/2/2021 | 20:00 |
Erik Shepard | US | 1/11/2001 | 2/1/2021 | 13:00 | 2/2/2021 | 16:00 | |
Yassin Clements | US | 2/1/2010 | app store | 2/1/2021 | 22:00 | 2/2/2021 | 5:00 |
Jodi Fuentes | Europe | 1/1/2010 | 1/1/2021 | 11:00 | 11/1/2021 | 11:00 |
Whose refund request should be approved?
You have $50,000 for a down payment on the purchase of a new office building, but your accountant recommends you put this money into a term deposit until you are ready to purchase next year. Your bank is offering 12-month fixed term deposits with an annual interest rate of 3.0%, paid at maturity.
How much will you have for your down payment if you cash in your term deposit at maturity?
You forgot to review a budget proposal by the Monday deadline set by your boss until it was too late to finish it that day. Now, Tuesday morning, your boss asks if you finished all your work yesterday.
What do you say to your boss?
You have partially planned your tasks for tomorrow, as shown in the table below.
Task | Duration of Task | # of Tasks Planned |
---|---|---|
Response to client. | 8 minutes | |
Identify expansion opportunity. | 2 hours 50 minutes | 2 |
Develop sales presentation. | 1 hour 15 minutes | 1 |
Given 8 hours of work and the tasks you already have planned, how many responses to clients can you plan for tomorrow?
(Round your answer to the nearest integer.)
You’re available from 9:30am to 2:00pm.
Angela is available from 10:30am to 2:30pm.
Chris is available from 12pm to 4pm.
When are all three of you available for a one-hour meeting?
You drafted an email on your phone in poor lighting while in transit. Now back in the office, you need to proofread what you wrote before sending it out. Read the email draft below.
The agenda for next week’s meeting includes presentations from both the marketing and sales teams. Marisol, you will need to has completed the analysis of the most recent campaign by then. You guys need to present slides of those outcomes at the meeting, OK? Meanwhile, Lucas should do something similar for the sales team. Rather than presenting individual case studies, tries to analyze the quarter as a whole this time. Let's nail these presentations and show the executives how much improvement we have made?
Which sentences have errors in grammar or punctuation?
While training to be a workplace investigator, you are taught to read mirrored writing so you can read a suspect's monitor that is facing away from you when there is a window or mirror behind it. To test your skill, you are asked to compare a list of passwords to a list of mirrored images.
(Open full-size image in a new tab.)
Which of the passwords are the same as the mirrored images?
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50 more premium Office Manager questions
Document Organization, Daily Tasks, Project Hours, Work to Finish, Sales Flights, Text to Code, Report Distribution, Company Rules, Performance Review, Confidence vs. Arrogance, Training Session, Billable Hours, Hiring Plans, Data Request, Conference Instructions, Holiday Brochures, Vacation Requests, Too Many Tasks, Busy Schedule, Event Booking, Project B, Brainstorming Session, Restaurant Meeting, Whitepaper Estimate, Quarterly Results, Faded Receipt, Concertgoers, Quarterly Sales, Conservative Approach, Trendy Sofa, Savings Account, Hiring Florian, Whizbang Blender, Constant Change, Rhyme Time, Rude CEO, Video Meeting, Covering Leave, Seating Plan, Reversed Accounts, Automatic Entries, License Match, Hair Products, Email Dictation, Intern Design, Eye Color, Sunscreen Ingredients, File Encryption, Inventory Count, Food Additive.
Skills and topics tested
- Attention to Detail
- Alphabetical Order
- Following Instructions
- Identifying Mistakes
- Basic Math
- Verifying Data
- Exact Match
- Written Communication
- Email Etiquette
- Verbal Communication
- Handling Miscommunication
- Tone and Voice
- English Language
- Grammar and Punctuation
- Active Listening
- Persuasion
- Clear and Concise
- Giving Instructions
- Time Management
- Prioritization
- Reordering Tasks
- Vacation Policies
- The 4Ds
- Finding Availability
- Scheduling
- Assigning Work
- Competing Schedules
- Project Timeline
- Business Math
- Arithmetic
- Budgeting
- Variance
- Linear Equations
- Purchasing and Inventory
- Algebra
- Revenue and Costs
- Variable Costs
- Projections
- Ratios
- Compound Interest
- Loans and Credit
- Savings and Investments
- Simple Interest
- Income Tax
- Payroll
- Progressive Rates
- Markups
- Percentages
- Pricing
- Pronunciation
- Talking to Your Boss
- Clarification
- Proofreading
- Visual Attention
For job roles
- Chief Administrative Officer
- Office Manager
- Operations Manager
Sample candidate report
What others say
Simple, straight-forward technical testing
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Jan Opperman, Grindrod Bank
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