Receptionist Test

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The Receptionist test evaluates a candidate’s ability to be the first point of contact for a business, including taking responsibility for greeting visitors, answering calls and emails, scheduling appointments, and performing other administrative duties.

It’s an ideal test for pre-employment screening of candidates applying for front desk roles, such as receptionists, front desk clerks, and other administrative office roles. A good candidate for a receptionist job will be able to display a high level of interpersonal skills, the ability to resolve customer issues, excellent written communication, proficiency in scheduling appointments, thoroughness in detail-oriented work, an aptitude for understanding numerical information, thorough comprehension of written information presented in reports and emails, and the ability to make logical conclusions about facts and figures.

This test requires candidates to demonstrate their abilities in real-world scenarios by answering a series of multiple-choice and fill-in-the-blank questions.

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Free Sample Questions for Receptionist Test

Our sample questions are free for companies to use on a trial plan. See more about our premium questions for paid plans below.

Compare Reports


Attention to Detail Identifying Mistakes Public

Your staff has submitted the two reports below, which cover the sales and bonus data for seven employees.

Two Reports of Staff Sales and Bonus Data

Which employees have different information listed between the reports?

(Select all acceptable answers.)

Late Installation


Customer Emails Angry Customer Cancellation Threats Customer Service Public Manually Scored

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

“I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!”

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.

Elderly Customer


Interpersonal Skills Customer Service Public

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

(Select all acceptable answers.)

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Premium Questions for Receptionist Test

TestDome offers a premium questions library with 1000+ unique, hand-crafted questions whose answers can’t be found online. If you spot an answer somewhere online, we’ll give you a refund.

Question Names

These premium questions are included in this pre-built test and can be added to any multi-skill test. Please sign up for a paid plan to view the questions in detail.

Plans, Revenue No Growth, Tax, Uber, Drawing the Next Card, Revenue Growth, Break, Life Expectancy, Business Reports, Broken Clock, Parrots, Gas Price, Swimming Pool, Employees to Digits, Traffic Counter, Pages, Ears, Profits, Gas Price Change, Cooking Oil, Digits to Employees, Fruit Juice Processing, Penny Flipping, Red Black Chart, World Championship, Elementary School, Kindergarten, Alarm System, Game Rules, Discount, Bikers, Riviera Hotels, Masked Burglar, Clock Hands, Math Courses, Middle Ages Warlords, Profit Margin, Race Track, Road Trip, Thief, Digital Ads, Holidays, Money, Workplace, Gear Wheels, Olive Oil Press, All-Stars, Customer Parking, Working Week, Fossil Dig, Vacation Days, Lucky Roller, Elves, Upselling, Product Defect, Travel Club, Angry Jones, Service Failure, Critical Client, Clock Angles, Free Calls, Traffic Tickets, Blue-collar Workers, Renewable Energy, Refund Demand, Unavailable Teammate, Flower Exports, Assign Staff, Brainstorming Session, Busy Schedule, Event Booking, Restaurant Meeting, Busy Intersection, Whitepaper Estimate, Report Distribution, Conference Instructions, Training Session, Billable Hours, Pages Turned, Condominium, Football Stadium Renovation, Candidate Answers, Money, Mold, Text to Code, Eye Color, Sales Flights, Company Rules, Work to Finish, Food Additive, Intern Design, Document Organization, Email Dictation, License Match, Automatic Entries, Seating Plan, Project Hours, Reversed Accounts, Daily Tasks, Hair Products, Thank You Email, Cancelled Customer, Pet Supplies, Pricing Mistake, Employee of the Year, Troubleshooting Flowchart, Eco Refrigerator, Shirt Colors, Data Breach, Avoiding Calls, Inventory Count, File Encryption, Sunscreen Ingredients
Covered Skills

Testing of these skills is covered in this pre-built test because they’re closely related. On our paid plan, you can easily create your own custom multi-skill tests.

Numerical Reasoning Linear Systems Table Lookup Chart Lookup Percentages Verbal Reasoning Most Effective Summary Newspaper Excerpts Logical Reasoning Non-Independent Events Inductive Reasoning Attribute Substitution Arithmetic Mechanics Divide and Conquer Double Counting Gambler's Fallacy Correlation and Causation Affirming a Disjunct Deductive Reasoning Fallacy of Division Set Theory Affirming the Consequent Circular Reasoning Fallacy of the Undistributed Middle Critical Thinking Masked-Man Fallacy Geometry Fallacy of Exclusive Premises Argument from Fallacy True Statement Fallacy of Composition Existential Fallacy Modal Fallacy Illicit Major Understanding Rules Issue Resolution Customer Service Interpersonal Skills Scheduling Time Management Conjunction Fallacy Written Communication Email Etiquette Clear and Concise Giving Instructions English Language Grammar and Punctuation Tone and Voice Attention to Detail Exact Match Verifying Data Identifying Mistakes Basic Math Following Instructions Visual Attention Alphabetical Order Proofreading Customer Emails Customer Feedback Angry Customer Call Center Customer Complaint Unfulfilled Request Process Improvement Return Request
Recommended Job Roles

These are the job roles that we recommend for the Receptionist online test.

Administrative Assistant
Office Coordinator

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