Receptionist Test
For Jobseekers
Practice your skills and earn a certificate of achievement when you score in the top 25%.
Take a Practice TestFor Companies
Test candidates with real-world problems and interview the best ones.
Sign Up to Offer this TestAbout the test
The Receptionist test evaluates a candidate’s ability to be the first point of contact for a business, including taking responsibility for greeting visitors, answering calls and emails, scheduling appointments, and performing other administrative duties.
It’s an ideal test for pre-employment screening of candidates applying for front desk roles, such as receptionists, front desk clerks, and other administrative office roles. A good candidate for a receptionist job will be able to display a high level of interpersonal skills, the ability to resolve customer issues, excellent written communication, proficiency in scheduling appointments, thoroughness in detail-oriented work, an aptitude for understanding numerical information, thorough comprehension of written information presented in reports and emails, and the ability to make logical conclusions about facts and figures.
This test requires candidates to demonstrate their abilities in real-world scenarios by answering a series of multiple-choice and fill-in-the-blank questions.
Sample public questions
The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?
You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:
I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!
A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.
Please draft your response to this customer in the box below.
An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?
In an upcoming referendum, voters will be asked whether the minimum wage should be increased. Telephone polls of likely voters were conducted to predict what the result might be. All respondents were put into at least one of six categories based on profession and age: scientist, lawyer, hourly wage earner, small business owner, younger voter, older voter.
The opinion polls showed:
- A majority of voters are in favor of keeping the current minimum wage.
- A majority of scientists and lawyers supported a rise in the minimum wage.
- Younger voters are more inclined to support a rise in the minimum wage.
- Older voters tend to support no change.
- Hourly wage earners overwhelmingly supported a rise in the minimum wage.
- Small business owners were evenly split on the subject.
Select all the statements that can be concluded from the above text:
Your company has been working to add old paper invoices to their new digital system. You have been tasked with checking the implementation to ensure that the details from the paper copy have been entered into the new system accurately.
Compare each item in the list below to see if the version displayed on your screen matches the paper copy.
In the Match? column, choose Y if the items match or choose N if they do not match.
Match? | Item Type | Paper | Screen |
---|---|---|---|
_____ | Name | Bhuvana Ananathram | Bhuvana Anantharam |
_____ | Order # | ON821I84 | ON82I184 |
_____ | Order Total | USD 1,717,771.17 | USD 1,717,771.17 |
_____ | Discount Code | 8B5SGO2Z1IDO | 8B5SGO2Z1IDO |
_____ | Address | 1255 34th, 32356 | 1255 34th, 323S6 |
_____ | Tracking # | BRBR1L72Z68RZ27 | BRBR1L72Z6BRZ27 |
_____ | Account # | 7442830438Z | 7442830438Z |
_____ | SWIFT | SGSBALTX | SGSBALTX |
_____ | IBAN | FI3880399835179438 | F18803993835179438 |
_____ | Payment | ALL 1,717,771.17 | ALL 1,717,771.77 |
_____ | Payment Date | 11/05/2018 | 11/05/2018 |
_____ | Ticket # | 83i8R1171jDoO | 83j8RB1171jDoO |
After saving for years, John's parents bought him his first car for his birthday. He was so happy that they decided to keep buying him cars on future birthdays that came after the same interval of years.
Today they bought him yet another car—38 years after the first.
Here are the birthday cars.
How old was John when he got his first car from his parents?
You are having a discussion with your friend about the apps you both use.
Every app your friend uses, you also use. Spreadsheet is the app you use the most. You don't use the Calculator app at all.
With regard to what’s written above, select which of the following statements are true.
You need to schedule a critical meeting. You're available from 9:30am to 2:00pm.
Angela is available from 10:30am to 2:30pm.
Chris is available from 12pm to 4pm.
Everyone hates meeting during lunch but will if it's important.
When are all three of you available to start a one-hour meeting?
Your assistant attended several meetings on your behalf while you were out on sick leave. You need to include a summary of each meeting in your next team newsletter. For each meeting below, choose the clearest and most concise way to restate the key points your assistant compiled.
For jobseekers: get certified
Earn a free certificate by achieving top 25% on the Receptionist test with public questions.
Take a Certification TestSample silver certificate
Sunshine Caprio
Java and SQL TestDomeCertificate
For companies: premium questions
Buy TestDome to access premium questions that can't be practiced.
Get money back if you find any premium question answered online.
122 more premium Receptionist questions
Life Expectancy, Product Defect, Angry Jones, Document Organization, Employee of the Year, Report Distribution, Event Booking, Project B, Restaurant Meeting, Workplace, Math Courses, Blue-collar Workers, Candidate Answers, Road Trip, Kindergarten, Penny Flipping, Elementary School, World Championship, All-Stars, Masked Burglar, Employees to Digits, Clock Angles, Plans, Free Calls, Broken Clock, Digits to Employees, Pages Turned, Olive Oil Press, Discount, Gear Wheels, Reversed Accounts, License Match, Hair Products, Food Additive, Traffic Tickets, Business Reports, Profits, Revenue Growth, Outdoor Tub, Traffic Counter, Text to Code, Whitepaper Estimate, Critical Client, Service Failure, Travel Club, Product of the Day, Data Exposure, Cooking Oil, Project Hours, Work to Finish, Company Rules, Unavailable Teammate, Thank You Email, Shirt Colors, Pet Supplies, Pricing Mistake, Soda and Battery, Refund Demand, Cancelled Customer, Avoiding Calls, Busy Schedule, Middle Ages Warlords, Football Stadium Renovation, Vacation Days, Conference Instructions, Training Session, Billable Hours, Clock Hands, Marbles, Race Track, Pages, Break, Ears, Currency Exchange, Daily Tasks, Thief, Alarm System, Condominium, Working Week, Game Rules, Fossil Dig, Bikers, Elves, Mold, Laptop Setup, Gas Price, Gas Price Change, Profit Margin, Revenue No Growth, Busy Intersection, Fruit Juice Processing, Turtles, Closed Deals, Snack, Spin the Wheel, Feature Usage, Riviera Hotels, Uber, Renewable Energy, Flower Exports, Lucky Roller, Customer Parking, Sales Flights, Automatic Entries, Email Dictation, Eco Refrigerator, Digital Ads, Holidays, Tax, Money, Seating Plan, Intern Design, Eye Color, Sunscreen Ingredients, Inventory Count, Contractor Fee, Image Toolbar, Troubleshooting Flowchart, Drawing the Next Card, Brainstorming Session, File Encryption, Red Black Chart.
Skills and topics tested
- Verbal Reasoning
- Inductive Reasoning
- Interpersonal Skills
- Customer Service
- Attention to Detail
- Alphabetical Order
- Following Instructions
- Customer Emails
- Customer Feedback
- Written Communication
- Email Etiquette
- Time Management
- Finding Availability
- Scheduling
- Assigning Work
- Logical Reasoning
- Deductive Reasoning
- Fallacy of the Undistributed Middle
- Fallacy of Exclusive Premises
- Fallacy of Division
- Fallacy of Composition
- Set Theory
- Gambler's Fallacy
- Affirming a Disjunct
- Masked-Man Fallacy
- Numerical Reasoning
- Divide and Conquer
- Geometry
- Working with Time
- Linear Equations
- Table Lookup
- Arithmetic
- Mechanics
- Exact Match
- Verifying Data
- Basic Math
- Correlation and Causation
- Attribute Substitution
- Chart Lookup
- Percentages
- Project Timeline
- Customer Complaint
- Angry Customer
- Issue Resolution
- Upselling
- Call Center
- Process Improvement
- Identifying Mistakes
- Insufficient Information
- Cybersecurity Awareness
- Unfulfilled Request
- Return Request
- Critical Thinking
- Understanding Rules
- Clear and Concise
- Giving Instructions
- English Language
- Grammar and Punctuation
- Tone and Voice
- Fractions
- Argument from Fallacy
- Affirming the Consequent
- Double Counting
- Circular Reasoning
- Illicit Major
- Work Rate
- Conjunction Fallacy
- Arithmetic Mean
- Rotating Elements
- Venn Diagram
- Most Effective Summary
- True Statement
- Existential Fallacy
- Modal Fallacy
- Proofreading
- Newspaper Excerpts
- Visual Attention
- Working with Time
- Spot the Difference
- Dependent Events
- Probability
- Competing Schedules
For job roles
- Administrative Assistant
- Office Coordinator
- Receptionist
- Secretary
Sample candidate report
What others say
Simple, straight-forward technical testing
TestDome is simple, provides a reasonable (though not extensive) battery of tests to choose from, and doesn't take the candidate an inordinate amount of time. It also simulates working pressure with the time limits.
Jan Opperman, Grindrod Bank
Product reviews
Used by
Solve all your skill testing needs
150+ Pre-made tests
From web development and database administration to project management and customer support. See all pre-made tests.
90+ skills
From JavaScript and SQL to English and customer support. See all questions to filter by skill.
Multi-skills Test
Mix questions for different skills or even custom questions in one test. See an example.
How TestDome works
Choose a pre-made test
or create a custom test
Invite candidates via
email, URL, or your ATS
Candidates take
a test remotely
Sort candidates and
get individual reports