Receptionist Test
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The Receptionist test evaluates a candidate’s ability to be the first point of contact for a business, including taking responsibility for greeting visitors, answering calls and emails, scheduling appointments, and performing other administrative duties.
It’s an ideal test for pre-employment screening of candidates applying for front desk roles, such as receptionists, front desk clerks, and other administrative office roles. A good candidate for a receptionist job will be able to display a high level of interpersonal skills, the ability to resolve customer issues, excellent written communication, proficiency in scheduling appointments, thoroughness in detail-oriented work, an aptitude for understanding numerical information, thorough comprehension of written information presented in reports and emails, and the ability to make logical conclusions about facts and figures.
This test requires candidates to demonstrate their abilities in real-world scenarios by answering a series of multiple-choice and fill-in-the-blank questions.
Sample public questions
The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?
You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:
I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!
A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.
Please draft your response to this customer in the box below.
An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?
It has rained continuously for 15 days. Tomorrow, an important football match is being held in an outdoor stadium.
Select which of the following statements are true:
The company's sick leave policy says:
This company’s sick leave policy applies to all our employees who have been with our company for more than six months. Our employees can take sick leave only when they want to recover from a sudden illness, accident, or injury. They can use up to 10 days of sick leave for these purposes per calendar year.
Upon completion of each 12 month period of employment, employees will receive 3 additional days of sick leave for every completed 12 month period of working for the company. Unspent additional sick leave days cannot be transferred to the next 12 month period. For example, an employee who has worked for the company for 10 years would receive 30 additional days of sick leave, or 40 in total.
Keep in mind that employees who become sick should either use their sick days or work from home to avoid spreading illnesses.
Fill in the blanks, with numbers, for the cases below. Enter the number 0 for cases when an employee doesn't have the right to sick leave, according to the policy.
- Emily, who has worked for us for almost half a year and still hasn't used any sick leave days, has the right to use up to __ sick leave days this year.
- Faith, who just started her 3rd year of working for us and has not taken sick leave until now, had a car accident. She has the right to use up to __ days of sick leave to recover from her injuries.
- Vanessa, who started to work for us a little over a year ago, took 2 days of sick leave last year. She was Faith's passenger in the car accident. Vanessa has the right to use up to __ days of sick leave to recover from her injuries.
- Edith, who began working for us 8 months ago, has the right to use up to __ sick leave days for a volunteer adult care program at a local hospital that lasts the whole day.
- If Gabrielle, who has worked for us for 20 months, and who took a 10-day sick leave immediately after her 6-month trial period had finished, gets ill tomorrow, she will have the right to use up to __ days of sick leave.
You’re available from 9:30am to 2:00pm.
Angela is available from 10:30am to 2:30pm.
Chris is available from 12pm to 4pm.
When are all three of you available for a one-hour meeting?
While training to be a workplace investigator, you are taught to read mirrored writing so you can read a suspect's monitor that is facing away from you when there is a window or mirror behind it. To test your skill, you are asked to compare a list of passwords to a list of mirrored images.
(Open full-size image in a new tab.)
Which of the passwords are the same as the mirrored images?
You drafted an email on your phone in poor lighting while in transit. Now back in the office, you need to proofread what you wrote before sending it out. Read the email draft below.
The agenda for next week’s meeting includes presentations from both the marketing and sales teams. Marisol, you will need to has completed the analysis of the most recent campaign by then. You guys need to present slides of those outcomes at the meeting, OK? Meanwhile, Lucas should do something similar for the sales team. Rather than presenting individual case studies, tries to analyze the quarter as a whole this time. Let's nail these presentations and show the executives how much improvement we have made?
Which sentences have errors in grammar or punctuation?
Five types of tires were tested in three different driving conditions.
Consider the following table of their test scores:
Tire Type | Driving Condition Test Scores | ||
---|---|---|---|
Dry | Wet | Snow | |
Desert | 10 | 4 | 1 |
Beach | 5 | 8 | 5 |
Mountain | 6 | 9 | 6 |
Swamp | 7 | 10 | 4 |
Jungle | 7 | 5 | 6 |
If a tire type scored 4 or less in any category, it failed the test.
What is the highest average score of the tire types that passed the test?
As a customer support agent for a music equipment company you receive an email from Fatema about a violin she bought last week for her son. She says the strings broke while he was playing in his school’s holiday concert and he was embarrassed to tears. She asks what you can do to make it up to him.
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112 more premium Receptionist questions
Revenue No Growth, Tax, Uber, Life Expectancy, Parrots, Swimming Pool, Employees to Digits, Traffic Counter, Pages, Ears, Digits to Employees, Bikers, Middle Ages Warlords, Profit Margin, Race Track, Customer Parking, Fossil Dig, Vacation Days, Elves, Upselling, Product Defect, Travel Club, Angry Jones, Service Failure, Critical Client, Renewable Energy, Refund Demand, Unavailable Teammate, Flower Exports, Pages Turned, Thank You Email, Cancelled Customer, Pet Supplies, Pricing Mistake, Troubleshooting Flowchart, Eco Refrigerator, Shirt Colors, Data Breach, Avoiding Calls, Red Black Chart, Clock Hands, Clock Angles, Seating Plan, Discount, Break, Plans, Document Organization, Email Dictation, Reversed Accounts, Automatic Entries, Daily Tasks, Employee of the Year, Broken Clock, Gear Wheels, Profits, Free Calls, Riviera Hotels, Football Stadium Renovation, Digital Ads, Money, Holidays, Inventory Count, Project Hours, Work to Finish, Hair Products, Sunscreen Ingredients, Sales Flights, Text to Code, Intern Design, Report Distribution, Eye Color, Company Rules, Food Additive, License Match, File Encryption, Revenue Growth, Training Session, Billable Hours, Conference Instructions, Busy Schedule, Event Booking, Project B, Brainstorming Session, Restaurant Meeting, Whitepaper Estimate, Gas Price Change, Cooking Oil, Olive Oil Press, Gas Price, Thief, Alarm System, Workplace, Drawing the Next Card, Condominium, Math Courses, Business Reports, Traffic Tickets, Working Week, Blue-collar Workers, Game Rules, Candidate Answers, Road Trip, Penny Flipping, Kindergarten, Mold, Elementary School, Lucky Roller, World Championship, Fruit Juice Processing, Busy Intersection, All-Stars, Masked Burglar.
Skills and topics tested
- Numerical Reasoning
- Chart Lookup
- Percentages
- Verbal Reasoning
- Most Effective Summary
- Newspaper Excerpts
- Inductive Reasoning
- Linear Equations
- Mechanics
- Divide and Conquer
- Logical Reasoning
- Deductive Reasoning
- Fallacy of the Undistributed Middle
- Critical Thinking
- Existential Fallacy
- Modal Fallacy
- Illicit Major
- Understanding Rules
- Attribute Substitution
- Issue Resolution
- Customer Service
- Interpersonal Skills
- True Statement
- Customer Emails
- Customer Feedback
- Angry Customer
- Call Center
- Customer Complaint
- Unfulfilled Request
- Process Improvement
- Return Request
- Correlation and Causation
- Geometry
- Attention to Detail
- Verifying Data
- Table Lookup
- Alphabetical Order
- Following Instructions
- Identifying Mistakes
- Proofreading
- Exact Match
- Arithmetic
- Basic Math
- Visual Attention
- Written Communication
- Email Etiquette
- English Language
- Grammar and Punctuation
- Tone and Voice
- Clear and Concise
- Giving Instructions
- Time Management
- Finding Availability
- Scheduling
- Assigning Work
- Competing Schedules
- Project Timeline
- Argument from Fallacy
- Affirming the Consequent
- Non-Independent Events
- Fallacy of Composition
- Fallacy of Exclusive Premises
- Double Counting
- Fallacy of Division
- Circular Reasoning
- Gambler's Fallacy
- Set Theory
- Affirming a Disjunct
- Conjunction Fallacy
- Masked-Man Fallacy
For job roles
- Administrative Assistant
- Office Coordinator
- Receptionist
- Secretary
Sample candidate report
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Jan Opperman, Grindrod Bank
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