Receptionist Test

"Today the CEO announced that the company will ______ into Europe next year."

Which words best complete the blank in the sentence above?

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

You need to schedule a critical meeting.

Everyone hates meeting during lunch but will if it's important.

When are all three of you available to start a one-hour meeting?

The chart below shows how many properties an employee sold last month:

What was the total number of properties sold last month?

In college, Jill taught Sam different math theorems.

After leaving college, Jill forgot more math theorems than Sam learned from her.

Based only on the above, which of the below must be true statements.

Your assistant attended several meetings on your behalf while you were out on sick leave. You need to include a summary of each meeting in your next team newsletter. For each meeting below, choose the clearest and most concise way to restate the key points your assistant compiled.

Germany's economy avoided falling into recession during the final three months of last year. This means that it avoided two consecutive quarters of negative GDP growth, which is the definition of a recession. This was a small, but positive, surprise for all analysts who, after the July-to-September period that featured a 0.3% decline, predicted the continuation of this negative trend.

Reasons for slower growth last year include a slowdown in the global economy and a weaker car sector, with some German consumers less willing to buy new cars amid confusion over new emission standards.

Joe Johnson, senior financial analyst, told the BBC that US tariffs on EU car exports, which US President Donald Trump has threatened, could have a major impact on Germany. He thinks that, if this happens, Germany might fall into recession.

What can be concluded from the text above?

Which product line saw the largest absolute increase in income (dollar amount, not percentage) in the second half of the year compared to the first half of the year?

"I quickly ______ my boss’ meeting invite to let him know I would be there."

Which words best complete the blank in the sentence above?

All of the sentences below contain the exact same words. Choose the sentences which place all of the words in correct grammatical order and convey a sensible message.

Your boss told you to project more during meetings so that people standing in the back don't miss anything.

What does project mean in this sentence?

Carefully read the excerpt below.

The Bank of England has hardened(1) its stance on Facebook’s Libra digital currency, telling the social media company it must meet its highest standards to get the green light for launch in Britain.

In its toughest intervention to date, the central bank’s financial policy committee (FPC) said digital currencies such as Libra would need to reach the same high standards as those of traditional payments.

In practice, that would mean digital wallets enabled to hold Libra hitting standards that other cryptocurrencies have so far avoided. These include being part of the UK’s financial services deposit protection scheme, holding capital(2) to protect consumers, and being subjected to central bank stress tests.

In a warning to Facebook, the Bank’s quarterly FPC assessment of emerging financial risks said: "If payment tokens were used widely to facilitate routine payments, they should have the same level of operational resilience(3) and safeguarding as the use of debit cards to make payments from current accounts."

^{(Adapted from original text source.)}

While training to be a workplace investigator, you are taught to read mirrored writing so you can read a suspect's monitor that is facing away from you when there is a window or mirror behind it. To test your skill, you are asked to compare a list of passwords to a list of mirrored images.

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Which of the passwords are the same as the mirrored images?

You are having a discussion with your friend about the apps you both use.

Every app your friend uses, you also use. Spreadsheet is the app you use the most. You don't use the Calculator app at all.

With regard to what’s written above, select which of the following statements are true.

To improve communications, your company's CEO gives you a list of meetings she wants you to schedule between all possible combinations of herself, the CFO, the COO, and the CCO. You come up with your own list to compare with hers.

Based on your list, which meetings are missing, mistaken, or misspelled on the CEO's list?

Your staff has submitted the two reports below, which cover the sales and bonus data for seven employees.

Which employees have different information listed between the reports?

As part of your customer service work for QuikPizza, you monitor the restaurant's social media accounts to make sure that customers have positive experiences with the restaurant. When you come into work one morning, you see the following public post from the night before, which already has 138 likes.

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Given that this message is on social media, which individual messages would be appropriate as a response?

You are covering for a coworker who is out on leave. Your coworker has left you a voicemail message specifying the tasks you will need to do for them.

Hi there! Thanks so much for covering for me. So, the main thing you need to do is complete the monthly revenues spreadsheet. You can do that by looking up the latest ad revenue in the reporting from marketing. Ok, so after you do all of that, go ahead and check my email and then my voicemail to see if there are any requests from the executives. If there are any such requests, do those first unless you have an emergency request from another department. Once you’re done with fulfilling requests, please water my desk plant after you turn off the computer. Oh, wait, I should have mentioned a couple of things: you have to log in with manager access in order to see the marketing reports, and you'll need to send me an update email right after you finish handling the requests. OK, thanks again. This is a big help! I owe you lunch when I’m back.

Place the tasks in the correct order.

1st: _____________

2nd: _____________

3rd: _____________

4th: _____________

5th: _____________

6th: _____________

7th: _____________

8th: _____________

9th: _____________

10th: _____________

"In an upcoming referendum, voters will be asked whether the minimum wage should be increased. Telephone polls of likely voters were conducted to predict what the result might be. All respondents were put into at least one of six categories: scientist, lawyer, hourly wage earner, small business owner, younger voter, or older voter.

The opinion polls showed:

• A majority of voters are in favor of keeping the current minimum wage.
• A majority of scientists and lawyers supported a rise in the minimum wage.
• Younger voters are more inclined to support a rise in the minimum wage.
• Older voters tend to support no change.
• Hourly wage earners overwhelmingly supported a rise in the minimum wage.
• Small business owners were evenly split on the subject."

Select all the statements that can be concluded from the above text:

Your boss comes by your desk with some instructions about how to improve your performance.Select the tasks below that follow his instructions.

You drafted an email on your phone in poor lighting while in transit. Now back in the office, you need to proofread what you wrote before sending it out. Read the email draft below.

The agenda for next week’s meeting includes presentations from both the marketing and sales teams. Marisol, you will need to has completed the analysis of the most recent campaign by then. You guys need to present slides of those outcomes at the meeting, OK? Meanwhile, Lucas should do something similar for the sales team. Rather than presenting individual case studies, tries to analyze the quarter as a whole this time. Let's nail these presentations and show the executives how much improvement we have made?

Which sentences have errors in grammar or punctuation?

Carefully read the CEO’s speech to the company’s investors.

Our products should not be creating anger between people, even if it is profitable. As long as I’m CEO, this company will not be a supporter of that approach. As members of the community, we have other standards to measure against besides just profit and the last thing we want is for our products to cause bad behavior by their users. So even if the sales of some products stop growing, we’ll quickly get out other products that will make up for that without resorting to harmful tactics. And as we get more products to market faster, our prices will drop quickly, which will encourage more users to try them. In other words, our moral approach to business is something we, as a company, will cash in on.

In the CEO’s speech below, which words best substitute for the corresponding bolded parts above?

Our products should not be _____, even if it is profitable. As long as I’m CEO, this company will not be a _____ of that approach. As members of the community, we have other _____ besides just profit and the last thing we want is for our products to _____ bad behavior by their users. So even if the sales of some products _____, we’ll quickly _____ out other products that will make up for that without resorting to harmful tactics. And as we get more products to market faster, our prices will _____, which will encourage more users to try them. In other words, our moral approach to business is something we, as a company, will _____ on.

Five types of tires were tested in three different driving conditions.

Consider the following table of their test scores:

If a tire type scored 4 or less in any category, it failed the test.

What is the highest average score of the tire types that passed the test?

Carefully read the following excerpt from an article on paper production:

With the recovery rate of used paper for recycling approaching 70 percent in the United States and Europe, and approaching 80 percent in Japan, to keep up with our demand for paper we need to continue using fresh fiber as well as recycled, according to the premise set forward in a new report by the World Business Council for Sustainable Development (WBCSD).

Detailing the reasons why fresh fiber combined with recycled is important for a single integrated wood fiber system, the report examines the “complementarity” of using both and discusses the functions of different types of fibers and the issues related to both recycling old fiber and sourcing fresh fiber. In 2012, 400 million tons of paper and paperboard were produced and consumed globally, which is double that in 1985, notes the report. As the population continues to expand and standards of living increase, this number is expected to climb by another 40 percent by 2028. While many would advocate for cutting down on paper use in the first place, in the face of global demand the most sustainable fiber may have to be the next best thing. But therein lies the rub: finding adequate quantities of said fiber will be the challenge of the global pulp and paper industry.

Which statement most effectively summarizes the text?

An author writes an argumentative essay to persuade readers to agree with a claim about a topic. When writing an argumentative essay, it's important to establish credibility with readers to convince them that the author is trustworthy. True statements, accurate evidence, and clear logic increase an author's credibility. However, false statements, inaccurate evidence, and unclear logic make an author less credible. With lower credibility, an author is less likely to persuade readers to agree with a claim--even when it is trustworthy.

Select the statement that most effectively summarizes the above text:

Your company has been working to add old paper invoices to their new digital system. You have been tasked with checking the implementation to ensure that the details from the paper copy have been entered into the new system accurately.

Compare each item in the list below to see if the version displayed on your screen matches the paper copy.

In the Match? column, choose Y if the items match or choose N if they do not match.

Your company is livestreaming a presentation about its financial position to its global employees and you need to clarify the meaning of some metaphors mentioned by the speakers.

For each of the sentences below, which paraphrase captures its meaning correctly?

A client requests a phone call with you at 1:30pm tomorrow their time. The client’s time zone is six hours behind your time zone.

What time would you use to add the phone call to your schedule?    __________