Receptionist Test

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About the test

The Receptionist test evaluates a candidate’s ability to be the first point of contact for a business, including taking responsibility for greeting visitors, answering calls and emails, scheduling appointments, and performing other administrative duties.

It’s an ideal test for pre-employment screening of candidates applying for front desk roles, such as receptionists, front desk clerks, and other administrative office roles. A good candidate for a receptionist job will be able to display a high level of interpersonal skills, the ability to resolve customer issues, excellent written communication, proficiency in scheduling appointments, thoroughness in detail-oriented work, an aptitude for understanding numerical information, thorough comprehension of written information presented in reports and emails, and the ability to make logical conclusions about facts and figures.

This test requires candidates to demonstrate their abilities in real-world scenarios by answering a series of multiple-choice and fill-in-the-blank questions.

Sample public questions

Easy
2 min
mca
Public
Attention to Detail
Identifying Mistakes

Your staff has submitted the two reports below, which cover the sales and bonus data for seven employees.

Two reports containing the staff sales and their bonuses

Which employees have different information listed between the reports?

Easy
7 min
text
Public
Customer Emails
Angry Customer
Cancellation Threats
Customer Service
Manually Scored

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.

Easy
2 min
mca
Public
Interpersonal Skills
Customer Service

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

Easy
2 min
mca
Public
Issue Resolution
Customer Service

The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?

Easy
1 min
mcq
Public
Logical Reasoning
Zero-Sum Thinking

An eagerly awaited new album has been leaked several hours before its official release. Listeners are now able to download the album for free.

How will this affect album sales?

Easy
3 min
num
Public
Numerical Reasoning
Linear Equations

How old is John if, in 38 years, he will be 3 times as old as he is today?

Easy
3 min
mcq
Public
Verbal Reasoning
Most Effective Summary

An author writes an argumentative essay to persuade readers to agree with a claim about a topic. When writing an argumentative essay, it's important to establish credibility with readers to convince them that the author is trustworthy. True statements, accurate evidence, and clear logic increase an author's credibility. However, false statements, inaccurate evidence, and unclear logic make an author less credible. With lower credibility, an author is less likely to persuade readers to agree with a claim--even when it is trustworthy.

Select the statement that most effectively summarizes the above text:

Easy
3 min
mca
Public
Written Communication
English Language
Grammar and Punctuation

You drafted an email on your phone in poor lighting while in transit. Now back in the office, you need to proofread what you wrote before sending it out. Read the email draft below.

The agenda for next week’s meeting includes presentations from both the marketing and sales teams. Marisol, you will need to has completed the analysis of the most recent campaign by then. You guys need to present slides of those outcomes at the meeting, OK? Meanwhile, Lucas should do something similar for the sales team. Rather than presenting individual case studies, tries to analyze the quarter as a whole this time. Let's nail these presentations and show the executives how much improvement we have made?

Which sentences have errors in grammar or punctuation?

Easy
2 min
mca
Public
Time Management
Competing Schedules
Scheduling

You’re available from 9:30am to 2:00pm.

Angela is available from 10:30am to 2:30pm.

Chris is available from 12pm to 4pm.

When are all three of you available for a one-hour meeting?

Easy
1 min
mca
Public
Logical Reasoning
Appeal to Probability

Dan put a large bet on a horse. However, a day before the race, the horse was injured.

Select which of the following statements are true:

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112 more premium Receptionist questions

Revenue No Growth, Tax, Uber, Drawing the Next Card, Life Expectancy, Business Reports, Parrots, Swimming Pool, Employees to Digits, Traffic Counter, Pages, Ears, Digits to Employees, Fruit Juice Processing, Penny Flipping, World Championship, Elementary School, Kindergarten, Game Rules, Bikers, Math Courses, Middle Ages Warlords, Profit Margin, Race Track, Customer Parking, Working Week, Fossil Dig, Vacation Days, Lucky Roller, Elves, Upselling, Product Defect, Travel Club, Angry Jones, Service Failure, Critical Client, Blue-collar Workers, Renewable Energy, Refund Demand, Unavailable Teammate, Flower Exports, Pages Turned, Condominium, Mold, Thank You Email, Cancelled Customer, Pet Supplies, Pricing Mistake, Troubleshooting Flowchart, Eco Refrigerator, Shirt Colors, Data Breach, Avoiding Calls, Red Black Chart, Clock Hands, Clock Angles, Seating Plan, Discount, Break, Plans, Document Organization, Email Dictation, Reversed Accounts, Automatic Entries, Daily Tasks, Employee of the Year, All-Stars, Alarm System, Road Trip, Traffic Tickets, Candidate Answers, Masked Burglar, Workplace, Thief, Busy Intersection, Broken Clock, Gear Wheels, Profits, Free Calls, Riviera Hotels, Football Stadium Renovation, Digital Ads, Money, Holidays, Inventory Count, Project Hours, Work to Finish, Hair Products, Sunscreen Ingredients, Sales Flights, Text to Code, Intern Design, Report Distribution, Eye Color, Company Rules, Food Additive, License Match, File Encryption, Revenue Growth, Training Session, Billable Hours, Conference Instructions, Busy Schedule, Event Booking, Project B, Brainstorming Session, Restaurant Meeting, Whitepaper Estimate, Gas Price Change, Cooking Oil, Olive Oil Press, Gas Price.

Skills and topics tested

  • Numerical Reasoning
  • Chart Lookup
  • Percentages
  • Verbal Reasoning
  • Most Effective Summary
  • Newspaper Excerpts
  • Logical Reasoning
  • Non-Independent Events
  • Inductive Reasoning
  • Attribute Substitution
  • Linear Equations
  • Mechanics
  • Divide and Conquer
  • Double Counting
  • Gambler's Fallacy
  • Affirming a Disjunct
  • Deductive Reasoning
  • Fallacy of Division
  • Set Theory
  • Circular Reasoning
  • Fallacy of the Undistributed Middle
  • Fallacy of Exclusive Premises
  • Critical Thinking
  • Existential Fallacy
  • Modal Fallacy
  • Illicit Major
  • Understanding Rules
  • Issue Resolution
  • Customer Service
  • Interpersonal Skills
  • True Statement
  • Fallacy of Composition
  • Customer Emails
  • Customer Feedback
  • Angry Customer
  • Call Center
  • Customer Complaint
  • Unfulfilled Request
  • Process Improvement
  • Return Request
  • Correlation and Causation
  • Geometry
  • Attention to Detail
  • Verifying Data
  • Table Lookup
  • Alphabetical Order
  • Following Instructions
  • Identifying Mistakes
  • Proofreading
  • Exact Match
  • Affirming the Consequent
  • Masked-Man Fallacy
  • Argument from Fallacy
  • Conjunction Fallacy
  • Arithmetic
  • Basic Math
  • Visual Attention
  • Written Communication
  • Email Etiquette
  • English Language
  • Grammar and Punctuation
  • Tone and Voice
  • Clear and Concise
  • Giving Instructions
  • Time Management
  • Finding Availability
  • Scheduling
  • Assigning Work
  • Competing Schedules
  • Project Timeline

For job roles

  • Administrative Assistant
  • Office Coordinator
  • Receptionist
  • Secretary

Sample candidate report

What others say

Decorative quote

Simple, straight-forward technical testing

TestDome is simple, provides a reasonable (though not extensive) battery of tests to choose from, and doesn't take the candidate an inordinate amount of time. It also simulates working pressure with the time limits.

Jan Opperman, Grindrod Bank

Product reviews

G2 - Crowd Badge
G2 - High Performer (2022)
Capterra - 4.5 Stars
Capterra - Shortlist (2022)

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